Company Overview
Pinpoint Payments is a trusted, customer-centric payments partner serving small to midsize businesses across the U.S. We combine strong banking relationships with cutting-edge technology to deliver customized solutions that help our clients grow. Our dedication to transparency, reliability, and service has earned us a top-tier BBB rating and a 4.8-star Trustpilot rating.
Summary
We are seeking a proactive, bilingual Merchant Support Representative who is not only passionate about delivering exceptional customer service, but also capable of assisting with light administrative and internal operations tasks. This Clearwater-based role supports our merchants with account, deposit, and terminal-related inquiries, while also contributing to internal lead tracking, reporting, and team coordination. The ideal candidate is highly organized, tech-savvy, and eager to support both our clients and internal teams in a fast-paced, high-performance environment.
While we provide comprehensive training, ideal candidates will bring the following qualifications:
Merchant Support Representative Qualifications:
- 3+ years of phone-based customer service experience (required)
- 1–2 years in the merchant processing industry (preferred)
- Bilingual proficiency (Spanish/English required)
- Strong attention to detail and organizational skills
- Ability to work independently and meet SLA deadlines
- Comfortable with technology and basic math
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and Google Workspace
- Familiarity with POS terminals and virtual gateways
- Flexible availability, including after-hours and weekends as needed
Responsibilities:
Merchant Support
- Provide professional phone and email support to merchants
- Troubleshoot terminal, gateway, and funding issues
- Assist with batch, deposit, billing, and reconciliation inquiries
- Escalate complex account issues and ensure timely resolution
- Collaborate with internal teams and third-party vendors
Admin & Sales Support
- Maintain merchant records and update CRM (HubSpot)
- Coordinate internal communications, light reporting, and tracking
- Assist with uploading and assigning lead lists to sales reps
- Help support internal team initiatives such as contests, events, and lead performance tracking
Requirements
- 3+ years of phone-based customer service experience (required)
- 1–2 years in the merchant processing industry (preferred)
- Bilingual proficiency (Spanish/English required)
- Strong attention to detail and organizational skills
- Ability to work independently and meet SLA deadlines
- Comfortable with technology and basic math
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and Google Workspace
- Familiarity with POS terminals and virtual gateways
- Flexible availability, including after-hours and weekends as needed
If you are passionate about helping businesses succeed through innovative payment solutions, we invite you to apply today and become a part of our dedicated team at Pinpoint Payments!