Collegiate Admissions & Retention Solutions is growing and constantly looking for the brightest talent to join our team of contact center professionals. If you're interested in joining our team, check in with our Human Resources department for recent openings and to apply.Now Hiring – Student Information SpecialistJOB TITLE:Student Information Specialist (SIS)DIVISION:CARS Admissions AssistanceDEPARTMENT:Lead QualificationREPORTS TO:Call Center Director, Call Center Supervisor, Floor SupervisorsJOB SUMMARYThe SISs are responsible for handling inbound and outbound calls for prospective students. The SISs are the front-line representatives of the company and their main duty is to deliver quality in everything they do.DUTIES AND RESPONSIBILITIESAccurately deliver scripts to callers both inbound and outboundAccurately disposition callsBe completely familiar with all product knowledge at all timesMaintain a wrap up time of 3% or less dailyArrive to work on time for all scheduled shiftsConsistently receive high QA scoresDuties and responsibilities are subject to change by the employer as the needs of the employer and requirements of the job changeSKILLS REQUIREMENTSArticulate; strong verbal and written communication skillsAble to listen intuitivelyBasic computer skillsTeam playerQuick learnerAble to multi-task in a “think‑on‑your‑feet” Call Center environmentPrompt and reliableAs an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment based upon race, color, religion, age, sex, national origin, disability, genetic characteristics, or any other attribute or characteristic protected by law.Now Hiring – Bilingual Student Information Specialist (SIS)JOB TITLE:Student Information Specialist (Bilingual)DIVISION:CARS Admissions AssistanceDEPARTMENT:Lead QualificationREPORTS TO:Call Center Director, Call Center Supervisor, Floor SupervisorsJOB SUMMARYWe are seeking Bilingual customer service specialists to join our team! As a Student Information Specialist you will be responsible for the verification of a student's information and providing general information about the college or university. You will be the first point of contact in helping others achieve their higher education goals!DUTIES AND RESPONSIBILITIESDeliver scripted information to callers (inbound and outbound)Accurately disposition callsDevelop and maintain a knowledge base of all client schoolsConsistently meet quality standards for call quality and proceduresSKILLS REQUIREMENTSFluent in both English and SpanishPrevious experience in a customer service orientated fieldExcellent verbal and written communication skillsPositive and professional demeanorAs an Equal Opportunity Employer, it is our policy not to discriminate against any employee or applicant for employment based upon race, color, religion, age, sex, national origin, disability, genetic characteristics, or any other attribute or characteristic protected by law.Emailresume@collegiatersvp.comFax205-313-2090Mail#J-18808-Ljbffr