Bilingual Technical Customer Support, Ring, Ring

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Billing, Business Operations, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, English Language, Federal Laws and Regulations, Identify Issues, Leadership, Microsoft Office, Microsoft Product Family, Multilingual, Problem Solving Skills, Product/Service Launch, Resolve Customer Issues, Salesforce.com, Security Equipment, Spanish Language, State Laws and Regulations, Technical Support, Technical Writing, Testing, Time Management, Track Customer Issues

LOCATION

Seattle, WA

POSTED

6 days ago

Description Application deadline: Jun 19, 2026 At Ring, our Bilingual Technical Customer Support (CS) representatives deliver timely, accurate, and professional general and technical support to Spanish and English-speaking Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues while providing a positive customer experience. Customer Support representatives are technically savvy problem-solvers with a focus on customer account security. An ideal candidate would be an excellent listener, handle change easily, be a quick learner and critical thinker, and be able to handle ambiguity. The position requires the ability to communicate professionally in both Spanish and English, with maturity and self-confidence. Key job responsibilities Provide prompt, efficient, detailed service by engaging directly with Ring's customers Serve as a voice and advocate for customers when concerns are surfaced Work with customers to understand how they use Ring products to resolve their issues and maximize their investments Act as an advocate for customers by reporting and addressing observed areas for improvement Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience Assist with customer communication and troubleshooting during Ring product launches Work across the customer support spectrum to ensure consistent, high-quality support Develop detailed knowledge of specific product lines and features Handle various types of customer contact including chat, email, inbound and outbound voice calls A day in the life Ring Technical Customer Support assists customers with their device needs. You will support customers with device account and billing maintenance, account and device setup, and technical troubleshooting daily to ensure their devices are operating as expected and customer accounts are in order. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues. Basic Qualifications - 2+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with Microsoft Office products and applications - Speak, write, and read fluently in Spanish - Experience Delivering courteous and efficient support to external customers. - Ability to identify and troubleshoot issues logically and efficiently. - Willingness for continuous learning. Preferred Qualifications - A drive to dig into the details of systems and processes to solve customer problems - Ability to document technical customer issues in notes that are easily understood by other users - Technical curiosity and enthusiasm for learning new technologies and helping customers succeed - Proven success working in a fast-paced support environment - Experience using Salesforce CRM - Experience working with Eero, Ring-compatible devices, and security alarm systems. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits . USA, , - 19.00 - 27.00 USD hourly USA, AZ, Virtual Location - Arizona - 19.00 - 27.00 USD hourly USA, FL, Virtual Location - Florida - 19.00 - 27.00 USD hourly USA, GA, Virtual Location - Georgia - 19.00 - 27.00 USD hourly USA, KS, Virtual Location - Kansas - 17.00 - 24.00 USD hourly USA, MA, Virtual Location - Massachuset - 19.00 - 27.00 USD hourly USA, MO, Virtual Location - Missouri - 19.00 - 27.00 USD hourly USA, PA, Virtual Location-Pennsylvania - 19.00 - 27.00 USD hourly USA, TX, Virtual Location - Texas - 19.00 - 27.00 USD hourly

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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