Bill Rapp Subaru BDC Representative

Job Title: Business Development Center (BDC) Representative
Location: Bill RappSubaru – Syracuse, NY
Position Type: Full-Time
Compensation: $16.00/ hr + monthly commission ($40k-$50k Annually)

Work Schedule: Monday–Saturday with one weekday off and Sundays off

About Us

Bill Rapp Subaru is a leading dealership dedicated to delivering an exceptional customer experience. We take pride in offering high-quality vehicles and top-tier service to every customer. As we continue to grow, we are looking for a motivated and enthusiastic Business Development Center (BDC) Representative to join our team. This is a great opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and has strong communication skills.

Position Overview

As a BDC Representative, you will be the first point of contact for many of our customers. You’ll play a key role in managing inbound and outbound communications, generating and qualifying leads, and scheduling appointments for both sales and service. Your efforts will help streamline the customer experience and support our sales team. 

What We Offer

Comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision coverage
• 401(k) retirement plan
• Supplemental insurance options
• Paid time off and holidays
• Career growth and advancement opportunities
• Supportive, team-oriented work environment

Key Responsibilities

Inbound & Outbound Communication

• Answer incoming calls, emails, and messages professionally
• Make outbound calls to follow up on leads and confirm appointments

Lead Generation & Management

• Respond to online inquiries, phone calls, and marketing leads
• Qualify prospects and route them appropriately
• Maintain consistent follow-up to improve conversion rates

Appointment Scheduling

• Schedule and coordinate sales appointments
• Ensure accurate data entry and calendar management

Customer Relationship Management

• Maintain up-to-date customer records in the CRM system
• Build rapport and nurture ongoing customer relationships

Customer Service

• Deliver a positive first impression for all customers
• Address questions and concerns promptly and professionally

Qualifications

• Previous experience in sales, or BDC (automotive a plus, not required)
• Strong verbal and written communication skills
• Excellent organization and time-management abilities
• Familiarity with CRM systems is a plus
• Ability to multitask in a fast-paced environment
• Positive attitude and strong problem-solving skills

If you're ready to grow your career with a respected dealership and make a real impact on the customer experience, we encourage you to apply today!