Billing & Accounts Receivable Manager

About the Role:

Fetch is seeking a highly organized and results-driven Billing & Accounts Receivable Manager to lead our billing operations, collections, and cash application functions. This role will oversee both onshore and offshore teams and be responsible for ensuring billing accuracy, timely collections, efficient cash posting, and strong operational execution across the order-to-cash cycle.

The ideal candidate is a proactive leader who thrives in a fast-paced environment, drives accountability, removes operational roadblocks, and partners cross-functionally to support revenue-generating activities and company growth objectives.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Team Leadership & Operations

• Lead and manage Billing, Collections, and Cash Application teams across both onshore and offshore resources
• Oversee daily team workloads and ensure tasks are completed accurately and within established timelines and SLAs
• Coach, mentor, and develop team members while fostering a culture of accountability and continuous improvement
• Identify operational bottlenecks, resolve issues proactively, and escalate risks appropriately when needed
• Drive process standardization, documentation, and operational efficiency initiatives

Billing & Revenue Execution

• Partner closely with Sales, Revenue Accounting, Strategic Finance, Legal, and other stakeholders to operationalize and execute revenue-generating agreements
• Ensure customer billing is accurate, timely, and aligned with contractual terms
• Support new deal structures, pricing models, and billing requirements as the business evolves
• Assist with system enhancements, automation initiatives, and scalable process improvements

Collections & Cash Management

• Own collections performance and help drive achievement of annual operating targets
• Develop strategies to reduce DSO (Days Sales Outstanding) and improve overall cash flow performance
• Monitor aging trends and ensure timely follow-up on outstanding receivables
• Ensure cash receipts are applied accurately and timely to customer accounts
• Partner with customers and internal stakeholders to resolve payment disputes and reconciliation issues

Controls, Reporting & Compliance

• Maintain strong internal controls and compliance across billing and AR operations
• Track and report key operational metrics including billing accuracy, collections performance, unapplied cash, and DSO trends
• Support monthly, quarterly, and annual close activities related to AR and billing
• Assist with audit requests and documentation as needed

Minimum Requirements:

• Bachelors degree in Accounting, Finance, Business, or related field
• 5+ years of experience in Billing, Accounts Receivable, or Order-to-Cash operations
• 2+ years of people management experience, including managing distributed or offshore teams
• Strong understanding of billing operations, collections processes, cash applications, and revenue workflows
• Experience partnering cross-functionally with Sales, Finance, Accounting, and Legal teams
• Proven ability to manage competing priorities in a fast-paced, high-growth environment
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder management abilities
• Experience with ERP systems and AR automation tools preferred

Preferred Requirements:

• Experience in a high-growth technology or consumer platform company
• Familiarity with complex customer contracts and revenue models
• Experience driving process automation and operational scalability
• Knowledge of SOX controls and audit support processes

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $88,000 - $104,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.