Analysis Skills, Billing, Check Processing, Communication Skills, Computer Skills, Customer Support/Service, Editing, High School Diploma, Keyboards, Mail Processing, Mobile Devices, On Site Support, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Spreadsheets, Test Plan/Schedule, Tolerance Analysis, Word Processing
Criteria:
Education/Experience:
High school diploma (GED) and three years of customer service experience. Good computer, communication, and problem-solving skills required.
Skills/Abilities:
Must possess excellent computer skills including experience in word processing and spreadsheet applications. Good customer service and organizational skills required.
Certifications/Licenses:
None.
Physical Demands:
The ability to use a computer keyboard effectively. The ability to orally communicate by phone and person to person. The ability to see and read printed material.
Work Environment:
Indoor office conditions.
Telephone:
Must maintain an operating telephone and furnish the number to his/her supervisor.
Essential Functions:- Performs daily scrubbing of edit reports by cycle (SS01).
- Prepares bill batch daily for current cycle. Imports telecom charges, balances, checks, and corrects all errors, reviews, posts.
- Issues necessary adjustments due to over/under reads and issues applicable service guarantees.
- Serves as point of contact with meter readers in the field. Assists with situations found while reading such as theft, location of meters, observed meter movement, smelling gas, etc.
- Analyzes and maintains meter records per cycle, including counts, rereads, skips, etc.
- Completes all trouble reports from meter readers detailing highs, lows, or problems in the field that require attention.
- Maintains records of all reports received from MVRS meter reading system.
- Generates service orders based on meter reading requests.
- Reviews billing demand reports for each cycle.
- Closes all orders and processes charges from ProGas (tank removals, new sets, and deliveries).
- Processes all fire hydrant meters including entering monthly usage and yearly testing schedule.
- Participates in CSR Initiative Training.
- Maintains error reports for meter readers to ensure field accuracy. Maintains Service Guarantee report to show where improvement is needed.
- Generates, mails, and maintains record of all letters requested by Meter Reading Foreman.
- Closes daily ETI disconnect orders.
- Assists with determining usage tolerances as the seasons change (gas and water).
- Assists customers, CSRs, Field Service Dispatch, New Accounts, and Distribution with questions.
- Maintains Special Account book – approx. 40 handheld accounts, including multiple apartment complex water billing.
- Other duties as requested.
J
Jackson Energy Authority