Billing Analyst I (Jackson, TN)

Position Summary: Responsible for the accuracy of the billing system from input to bill preparation for mailing.

Criteria:
Education/Experience:
High school diploma (GED) and three years of customer service experience. Good computer, communication, and problem-solving skills required.

Skills/Abilities:
Must possess excellent computer skills including experience in word processing and spreadsheet applications. Good customer service and organizational skills required.

Certifications/Licenses:
None.

Physical Demands:
The ability to use a computer keyboard effectively. The ability to orally communicate by phone and person to person. The ability to see and read printed material.

Work Environment:
Indoor office conditions.

Telephone:
Must maintain an operating telephone and furnish the number to his/her supervisor.

Essential Functions:

• Performs daily scrubbing of edit reports by cycle (SS01).
• Prepares bill batch daily for current cycle. Imports telecom charges, balances, checks, and corrects all errors, reviews, posts.
• Issues necessary adjustments due to over/under reads and issues applicable service guarantees.
• Serves as point of contact with meter readers in the field. Assists with situations found while reading such as theft, location of meters, observed meter movement, smelling gas, etc.
• Analyzes and maintains meter records per cycle, including counts, rereads, skips, etc.
• Completes all trouble reports from meter readers detailing highs, lows, or problems in the field that require attention.
• Maintains records of all reports received from MVRS meter reading system.
• Generates service orders based on meter reading requests.
• Reviews billing demand reports for each cycle.
• Closes all orders and processes charges from ProGas (tank removals, new sets, and deliveries).
• Processes all fire hydrant meters including entering monthly usage and yearly testing schedule.
• Participates in CSR Initiative Training.
• Maintains error reports for meter readers to ensure field accuracy. Maintains Service Guarantee report to show where improvement is needed.
• Generates, mails, and maintains record of all letters requested by Meter Reading Foreman.
• Closes daily ETI disconnect orders.
• Assists with determining usage tolerances as the seasons change (gas and water).
• Assists customers, CSRs, Field Service Dispatch, New Accounts, and Distribution with questions.
• Maintains Special Account book - approx. 40 handheld accounts, including multiple apartment complex water billing.
• Other duties as requested.

Department: Finance and Accounting
This is a full time position