Billing Analyst I

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services.

Overview

The Billing Analyst I will be responsible for timely and accurate preparation, of monthly water bills in accordance with the rate orders for all assigned accounts and special projects as assigned, and/or performs daily credit & collections related activities.

Work Location and Schedule

This position will be primarily based at our office in Sugar Land, TX.

What We Offer

• Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
• Comprehensive Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well. Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.
• Grow with us: Professionally development opportunities through training, professional certifications, and education allowance
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

What Youll Do

• Ensure accurate and timely utility billing for assigned districts, including cycle and off-cycle billing activities.
• Review, research, and resolve billing exceptions, estimated accounts, and discrepancies in compliance with approved rates, tariffs, and ordinances.
• Process billing adjustments, cancel/rebills, corrections, and miscellaneous charges as required.
• Coordinate with IT, field operations, and customer care teams to resolve billing issues and improve processes.
• Initiate and track billing-related service orders and field activities.
• Participate in special projects and continuous process improvement initiatives.
• Other duties as assigned

What Youll Bring

Education: High School Graduate or General Education Degree (GED)

Experience: One to three years related experience

Computer Skills: Spreadsheets and word processing, SAP experience preferred.

Other Requirements: General bookkeeping knowledge general accounting or utility billing experience.

Work Environment

Office Based Role.

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.