Job Overview:
Pay Range: $31.55hr - $36.55hr
Requirement/Must Have:
- Highschool diploma required, bachelor's preferred.
- Strong attention to detail and analytical thinking.
- Excellent communication and presentation skills.
- Working knowledge of tariffs, customer classifications, and regulatory requirements.
- Ability to review usage data, billing determinants, and account configurations.
- Knowledge of rate schedules and customer class rules.
Responsibilities:
- Perform quality assurance checks for a managed service provider.
- Oversee processes related to utility billing operations including bill adjustments, rebills, exception handling, and credit-related activities.
- Manage standard utility billing activities and resolve routine billing exceptions.
- Process billing adjustments and rebills effectively.
- Resolve customer billing inquiries.
- Ensure compliance with regulatory guidelines and internal audit controls.
- Provide informal guidance or review support to managed service providers.
Skills:
- Quality Assurance.
- Utility Billing.
- Analytical Thinking.
- Attention to Detail.
- Billing Adjustments.
- Regulatory Compliance.
- Audit Controls.
Qualification And Education:
- Highschool diploma required.
- Bachelor's degree preferred.
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.