Billing and Client Access Manager

$62,354 - $72,800 a year

Upstate Caring Partners' Certified Community Behavioral Health Clinic - Community Health and Behavioral Services is seeking a skilled Billing and Client Access Manager. The Billing and Client Access Manager will be responsible for ensuring that the responsibilities of the Client Access Representative's (CAR's) and Medical Billing and Coding Specialists are carried out. This position is responsible for overseeing the process of clients accessing CHBS services to promote rapid access and reduce barriers to scheduling.

This position serves as a key member of the CHBS interdisciplinary team and supports the facilitation of communication between clients and their care team, to include nurses, medical, clinical providers, and billing. This position oversees the processing of referrals, intakes, client registration, answering phones, scheduling, data entry/registration and overseeing processes of the billing and coding specialists. This position works with internal and external sources to coordinate access to care and resolving billing issues.

Core Responsibilities

• Supervises the Medical Billing Coding Specialists and CAR's team to maintain up to date information of participating providers by payor and maintains open communication with scheduling and clinical leadership about provider ability to see clients based on credentials and payor type.
• Acts a liaison with the billing department for all registration, prior authorization and insurance eligibility issues. Assists in promoting processes that ensure "clean claims" and reduce errors in revenue cycle.
• Manage and oversee the daily activities of assigned teams; train, coach, mentor and develop staff to promote accountability for assigned duties.
• Oversee the intake/referral process for all CHBS locations to ensure timely access to services and communication with referring entities.
• Monitor daily, weekly and monthly deliverables assigned of assigned teams.
• Remain aware of regulatory requirements and ensure best practices are followed.
• Ensure front office staff are scheduling appointments with appropriate provider making sure provider has appropriate credentials for patient's insurance.
• Using data and reporting, monitor daily, weekly, and monthly registration requirements and other data collection assignments. Follow through with appropriate staff on missing information or errors. Hold team accountable for accuracy to promote data integrity.
• Maintain an efficient office routine and documentation flow between assigned teams and clinic/services.
• Maintain timely and effective internal and external practice communication and problem resolution to ensure smooth and efficient operations.
• Assist and facilitate open access and crisis walk-ins/calls in conjunction with clinical and medical team.
• Administer established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Maintain accurate records and files pertaining to staff schedules; to include maintaining personnel records, managing timecards.
• Assist in coordinating clinician and medical provider schedules to maximize productivity.
• Prepare and submit reports as needed.
• Manage employee issues and resolves grievances.
• Interview, hire, and orient new staff and utilizing all support tools provided by organization.
• Facilitate assigned teams monthly meetings to maintain effective facilitation of information to the team. Provide updated information, policy procedures as necessary.
• Act as an inter- and intra-agency liaison for the program or department; promote positive communications.
• Generate and maintain department or program specific reports, databases, charts and records as directed.
• Participate in special projects as appropriate.
• May be required to work flexible hours, including occasional evenings and weekends, to meet the needs of the clinic and the clients.
• Any additional duties assigned as necessary.

Qualifications

• Associate Degree preferred in a related field of medical management or 3-5 year related experience.
• Previous supervisory experience preferred.
• Must possess an interest and knowledge base in the provision of mental health services.
• Must possess the ability to make independent decisions when circumstances are warranted.
• Position requires excellent written and verbal skills.
• Must have good personnel and customer service skills.
• Basic Computer Skills (Windows, Outlook, Adobe Acrobat, Word, Excel).
• Travel is required between clinic locations and community based settings. Must have a valid NYS Driver's License.

Benefits

We believe that our employees are our greatest asset, and we are committed to creating an environment where you can thrive both personally and professionally. Our workplace offers opportunities to grow, learn, and make a meaningful impact in a fast-paced, collaborative atmosphere.

We also offer a competitive salary and comprehensive benefits package, including:

• Comprehensive Health/Dental/Vision Coverage
• Low-cost individual health insurance plan
• Dollar-for-dollar retirement match (up to 7%)
• Retirement Plan 403(b)
• Life Insurance & Voluntary Benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Generous PTO Plans (Sick, Vacation, Employee Leave)
• Tuition Reimbursement
• Service Awards & Employee Appreciation Events
• Employee Discounts
• Direct Deposit

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full job description located within the job posting. upstatecpjobs.org

Billing and Client Access Manager