Billing and Collections Supervisor

The Billing and Collections Supervisor is responsible for overseeing the daily activities of billing and accounts receivable staff within the Revenue Cycle department. This role supports timely and accurate claim processing, follow-up, and collections for mental health services. 

What to expect. 

Customer Service & Support

· Provides responsive and professional service to leadership, internal departments, patients, families, insurance companies.

· Assists in resolving routine patient and payer inquiries related to billing and account status.

· Supports escalations and ensures timely follow-up on customer concerns.

Daily Operations Oversight

· Monitors day-to-day billing, follow-up, and collections activities across assigned staff.

· Ensures timely submission of claims, resolution of edits/denials, and account follow-up.

· Tracks work queues and productivity to ensure accounts receivable goals are met.

· Identifies aging accounts and ensures appropriate follow-up actions are taken.

Staff Supervision

· Supervises and supports billing and AR staff, typically 5–10 team members.

· Provides training, coaching, and feedback to improve performance and accuracy.

· Assists with scheduling, workload distribution, and daily staffing needs.

· Participates in performance reviews and corrective actions as needed.

Account Resolution

· Assist staff in resolving complex or problem accounts.

· Reviews denied, rejected, or delayed claims and guides staff on appropriate resolution steps.

· Coordinates with payers and internal departments to resolve billing issues.

Payer Knowledge & Compliance

· Maintains working knowledge of payer billing requirements, especially behavioral health and mental health coverage.

· Ensures staff follow payer guidelines, hospital policies, and regulatory requirements.

· Communicate updates on payer changes or process updates to staff.

Reporting & Documentation

· Tracks and reviews daily and weekly productivity and AR metrics (e.g., aging, denials, cash collections).

· Ensures accurate account documentation and proper system updates by staff.

· Assists management with basic reporting and data gathering.

 Process Improvement

· Identifies workflow inefficiencies and suggests improvements to leadership.

· Supports department initiatives to improve billing accuracy, reduce denials, and accelerate collections.

What you'll get from us. 

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation

• Comprehensive medical, dental and vision benefits for benefit eligible positions

• 403b retirement match

• Generous paid-time-off for benefit eligible positions

• Complimentary Employee Assistance Program (EAP)

• Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. The pay range for this position is $58,401 to $90,195. 

What we need from you. 

• Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five (3–5) years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
• At least one to two (1–2) years of experience in a lead, senior, or supervisory capacity with responsibility for guiding staff and supporting operational workflows.
• Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements, including the ability to apply billing policies and reimbursement guidelines in the resolution of patient account and payment-related issues.
• Familiarity with behavioral health and/or mental health billing practices is preferred, including an understanding of payer-specific requirements, authorization processes, and reimbursement considerations applicable to behavioral health services.
• Organizational, analytical, and problem-solving skills, with the ability to identify issues, evaluate information, and implement appropriate solutions while maintaining accuracy and attention to detail in a fast-paced environment.

WHY SHEPPARD PRATT?At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!