Billing & Collections Manager

The Billing & Collections Manager is responsible for leading the Company's billing, invoicing, accounts receivable collections, and customer credit functions. This role ensures timely and accurate customer invoicing, maximizes cash collections, minimizes bad debt exposure, and continuously improves billing and collections processes.

This position provides day-to-day leadership of the Billing and Collections teams while partnering with Sales, Operations, Customer Service, and Accounting to resolve customer issues, improve cash flow, and deliver an exceptional customer experience. The Manager is expected to be both a strategic leader and a hands-on operational resource, driving process improvements while supporting the team's daily activities.

Billing Operations

· Oversee the daily billing and invoicing process to ensure invoices are issued accurately and timely.

· Develop and improve billing workflows to increase efficiency and reduce manual effort.

· Monitor billing productivity, minimize unbilled transactions, and resolve operational issues impacting invoice accuracy.

Collections & Credit

· Oversee collection efforts to improve Accounts Receivable performance and reduce delinquent balances.

· Manage customer credit decisions, credit limits, and risk exposure in accordance with established policies and guidelines.

· Coordinate collection activity with outside collection agencies and legal counsel when necessary.

· Maintain and periodically update company credit policies and procedures.

Financial & Operational Performance

· Lead, coach, and develop the Billing and Collections teams, establishing performance expectations and accountability for departmental goals.

· Monitor departmental KPIs and trends, including billing timeliness and accuracy, unbilled transactions, AR aging, DSO, collections effectiveness, and bad debt, and take action to improve performance to improve efficiency, reduce risk, and enhance cash flow.

Process Improvement

· Drive continuous improvement and automation across billing, collections, and credit processes.

· Maintain departmental policies, procedures, and internal controls.

· Perform other duties as assigned.

Minimum Requirements

· Strong leadership, communication, interpersonal, and organizational skills.

· Demonstrated analytical and problem-solving abilities.

· Advanced Microsoft Excel proficiency.

· Strong understanding of Accounts Receivable, billing, collections, and credit management.

· Ability to prioritize multiple initiatives in a fast-paced environment.

· Experience leading process improvement initiatives.

· Ability to analyze financial data and operational metrics.

Minimum Qualifications

· Bachelor's degree in Accounting, Finance, Business Administration, or related field.

· 5–8 years of progressive experience in billing, collections, accounts receivable, or finance.

· Previous supervisory or management experience.

· Experience within transportation, logistics, or other high-volume transaction environments preferred.

· Experience with ERP/accounting systems and reporting tools.

· Continuous improvement