Billing & Collections Manager

About Davis Graham & Stubbs LLP

For over a century, Davis Graham & Stubbs LLP (Davis Graham) has ranked among the region's most prominent law firms, consistently offering quality legal services to emerging and established businesses of the Rocky Mountain West. While the firm's Denver location and intermediate size allow a close personal relationship with local and regional clients, our technology and broad experience allow us to partner effectively with businesses and their investors throughout the world. Davis Graham serves clients nationally and internationally, with a strong focus on corporate finance and governance, mergers and acquisitions, natural resources, environmental law, real estate, intellectual property, and complex litigation. Our lawyers have experience working with companies in the energy, mining, technology, hospitality, private equity, manufacturing, asset management, and aviation industries.

Summary

The Billing & Collections Manager oversees the firm's billing operations within a centralized, role-based billing structure. This role provides leadership and direction to Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists, ensuring accurate, timely, and compliant billing processes from prebill through invoice submission and distribution.

The Billing & Collections Manager serves as the primary escalation point for complex billing matters, attorney and client concerns, and systemic workflow or compliance issues, while partnering with Firm leadership to drive consistency, operational efficiency, and continuous improvement.

Leadership Overview

The Billing & Collections Manager plays a critical leadership role in supporting the firm's billing restructure by setting clear expectations, reinforcing separation of duties, and driving accountability across billing functions. This role builds and develops a high-performing billing team through coaching, guidance, and performance management, while collaborating closely with attorneys, Finance, and Firm leadership to anticipate needs, resolve challenges, and guide change.

Essential Functions

Team Leadership & Oversight

• Directly manage Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists.
• Establish and maintain clear workflows, handoffs, and responsibilities across billing preparation, e-billing submission, invoice distribution, and client/matter setup functions.
• Assign and balance workloads to ensure timely billing cycles and deadline coverage.
• Participate in recruiting, onboarding, training, and performance management of billing staff.
• Provide ongoing coaching, guidance, and feedback to support engagement, retention, and development.
• Develop and maintain documentation for best practices, procedures, and training materials.

Billing Operations & Quality Control

• Oversee the full billing lifecycle from prebill through final invoice submission and distribution.
• Ensure invoices are accurate, timely, and compliant with Firm policies and client billing guidelines.
• Serve as escalation point for complex billing issues, attorney concerns, and client inquiries.
• Review or perform complex prebill edits and invoice corrections when escalated.
• Oversee WIP monitoring and partner with attorneys to address billing readiness issues.
• Partner with Billing & Collections Specialists and E-Billing Specialist(s) to ensure timely and accurate distribution of client invoices via email.

E-Billing & Compliance Management

• Partner with E-Billing Specialist(s) to oversee electronic billing submissions and ensure compliance with client outside counsel guidelines (OCGs).
• Support resolution of e-billing rejections, appeals, deductions, and short pays.
• Oversee implementation of new client e-billing requirements and system configurations.
• Monitor rejection trends and drive corrective action to improve billing outcomes and realization.

Client, Matter & Rate Governance

• Oversee Client Account Specialist(s) responsible for client, matter, timekeeper, budget, and rate setup and maintenance.
• Ensure billing structures align with engagement terms, fee arrangements, and client guidelines.
• Oversee annual rate increase processes, monitoring accuracy and deadlines.
• Ensure system data integrity through audits and resolution of discrepancies impacting billing.

Attorney, Client & Leadership Collaboration

• Partner with Billing Attorneys, practice groups, Firm leadership, and Finance to proactively resolve billing challenges.
• Communicate with external clients as needed regarding billing escalations, disputes, or special arrangements.
• Serve as liaison between billing staff and internal stakeholders to support operational alignment.
• Provide training in time entry and prebill review to timekeepers and billing attorneys.

Reporting & Process Improvement

• Prepare and review billing, WIP, AR, realization, and ad-hoc reports for management and practice groups.
• Identify opportunities for process improvement, standardization, and automation.
• Collaborate with Finance, Revenue Management, Accounting, and IT on system and process enhancements.

Required Skills and Abilities

• Strong leadership, coaching, and decision-making skills.
• Advanced knowledge of law firm billing practices and client guideline compliance.
• Strong analytical and critical thinking skills.
• Excellent organizational and problem-solving skills.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to maintain professionalism, discretion, and confidentiality at all times.
• Proficiency with billing systems (Aderant preferred), e-billing platforms, and Microsoft Excel.

Supervisory Role

Direct supervisory responsibility for Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists.

Work Environment

This position operates in a professional office environment with some flexibility for remote work. Due to the sensitive nature of Firm and client information, remote work must be conducted from a secure home office. Standard office equipment is routinely used.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Prolonged periods sitting at a desk and working on a computer.

Position Type and Expected Hours of Work

This is a full-time, benefit-eligible position. Core business hours are Monday through Friday, 8:00 AM to 5:00 PM, with some flexibility in start and end times, with a minimum of 2 days in the office per week.

Occasional overtime is required. Early morning, evening, and weekend work may be required as job duties demand.

Required Education and Experience

High school diploma or equivalent required

Preferred Education and Experience

• Knowledge of accounting principles and practices as normally acquired through a Bachelor's degree in Accounting or a closely related field, or equivalent combination of training and experience.
• 5+ years of billing/receivables experience with 3+ years of legal billing management experience.
• Expert knowledge of Aderant or 3E applications.
• Strong knowledge of e-billing platforms, LEDES formats, and OCG interpretation.
• Advanced Excel skills and experience preparing ad-hoc reports.
• Exceptional computer skills with ability to learn new software applications quickly.
• Experience supporting complex billing structures in a professional services environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Application Deadline

This position is expected to stay open until July 10, 2026. Please submit your application as soon as possible and no later than July 10, 2026, at midnight to ensure consideration.

Salary range is based on or commensurate with experience.

Davis Graham offers competitive benefits. For a full list of benefits provided, please select this link: Benefits.

Colorado Residents: In any material you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Davis Graham provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.

Davis Graham participates in the E-Verify program to confirm authorization to work in the United States.