Billing & Collections Supervisor (2409-437)

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.

Ready to lead a high-performing billing and collections team?

WilmerHale is looking for a Client Accounting Supervisor to take ownership of the billing and collections process for an assigned practice area. If you''re a natural leader who thrives on accuracy, thrives in a fast-paced environment, and takes pride in developing talented people, this is your opportunity to make a real impact at one of the nation''s premier law firms.

In this role, you''ll supervise a team of Client Account Specialists, partner closely with the Client Account Manager, and serve as the go-to resource for billing attorneys and practice area leadership. You''ll shape policy, drive performance, and help set the standard for high-quality service across the department.

What you''ll do

• Lead and develop a team. Supervise, coach, and direct the workflow of Client Account Specialists-setting clear expectations, fostering a positive, solution-oriented "can-do" culture, and supporting training, development, and consistent management practices.
• Own the numbers. Oversee pro forma generation, invoice preparation and revision, e-billing submissions, write-offs, client invoice delivery, and collection activities-ensuring everything is accurate, timely, and high-quality.
• Be the trusted point of contact. Serve as a primary resource for practice area management, staff, and billing attorneys, responding to inquiries on billing, collections, budgets, and reporting.
• Turn data into insight. Analyze attorney and department dashboards, spot trends, and communicate them promptly to key stakeholders. Review WIP, AR, rate renewals, and e-billing rejections, and advise leadership on the firm''s revenue and cash cycle.
• Drive improvement. Identify opportunities to enhance reporting and processes, collaborate with finance counterparts, and help implement solutions that support firmwide initiatives.
• Solve the tough problems. Identify, escalate, and resolve complex billing and collections issues, and make recommendations that address both client needs and broader firmwide challenges.
• Safeguard quality and compliance. Ensure adherence to WilmerHale''s billing and collections policies, client Outside Counsel Guidelines, accounting principles, and internal controls-while maintaining the integrity of accounting data.
• Keep the team running smoothly. Define backup processes and coverage, monitor performance against departmental metrics, and support corrective action and performance management as needed.