Billing Collections Supervisor

The Collections Supervisor will support the day-to-day leadership, coordination, and performance of the collections team while managing a portfolio of client accounts. This role combines hands-on collections expertise with people leadership responsibilities and serves as a key escalation point for complex collections matters.

Client Details

Our client is a global professional services organization operating within the legal and advisory sector.

Description

* Supervise the quality, accuracy, and timeliness of collections activity
* Manage a portfolio of accounts and reduce aged debt
* Build strong relationships with internal stakeholders and clients
* Resolve escalated collection issues and payment disputes
* Monitor receivables and collection performance metrics
* Coach, mentor, and develop team members
* Manage workloads and resource allocation
* Drive process improvements and automation initiatives
* Support operational projects and organizational transformation effort

Profile

Current or former Collections Supervisor, Collections Manager, or Team Lead with direct people leadership experience, strong collections expertise, and a track record of partnering effectively with stakeholders in a global business environment.

* Strong leadership and coaching capabilities
* Excellent communication and stakeholder management skills
* Proven ability to drive accountability and performance
* Strong operational collections expertise
* Experience working within complex or matrixed organizations preferred
* Continuous improvement mindset with interest in technology and automation

Job Offer

* Lead an established, high-performing collections team
* High-visibility leadership role within a global organization
* Exposure to international stakeholders and senior leadership
* Opportunity to influence process improvements and transformation initiatives
* Primarily remote working environment with flexibility

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.