Billing & Collections Supervisor

The Billing & Collections Supervisor is responsible for overseeing the daily activities of billing and accounts receivable staff within the Revenue Cycle department. This role supports timely and accurate claim processing, follow-up, and collections for mental health services. 

What to expect.  

Customer Service & Support 

· Provides responsive and professional service to leadership, internal departments, patients, families, insurance companies. 

· Assists in resolving routine patient and payer inquiries related to billing and account status. 

· Supports escalations and ensures timely follow-up on customer concerns.

Daily Operations Oversight 

· Monitors day-to-day billing, follow-up, and collections activities across assigned staff. 

· Ensures timely submission of claims, resolution of edits/denials, and account follow-up. 

· Tracks work queues and productivity to ensure accounts receivable goals are met. 

· Identifies aging accounts and ensures appropriate follow-up actions are taken.

Staff Supervision 

· Supervises and supports billing and AR staff, typically 5–10 team members. 

· Provides training, coaching, and feedback to improve performance and accuracy. 

· Assists with scheduling, workload distribution, and daily staffing needs. 

· Participates in performance reviews and corrective actions as needed.

Account Resolution 

· Assist staff in resolving complex or problem accounts. 

· Reviews denied, rejected, or delayed claims and guides staff on appropriate resolution steps. 

· Coordinates with payers and internal departments to resolve billing issues.

Payer Knowledge & Compliance 

· Maintains working knowledge of payer billing requirements, especially behavioral health and mental health coverage. 

· Ensures staff follow payer guidelines, hospital policies, and regulatory requirements. 

· Communicate updates on payer changes or process updates to staff.

Reporting & Documentation 

· Tracks and reviews daily and weekly productivity and AR metrics (e.g., aging, denials, cash collections). 

· Ensures accurate account documentation and proper system updates by staff. 

· Assists management with basic reporting and data gathering.

 Process Improvement 

· Identifies workflow inefficiencies and suggests improvements to leadership. 

· Supports department initiatives to improve billing accuracy, reduce denials, and accelerate collections.

What you'll get from us.  

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: 

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation

• Comprehensive medical, dental and vision benefits for benefit eligible positions

• 403b retirement match

• Generous paid-time-off for benefit eligible positions

• Complimentary Employee Assistance Program (EAP)

• Generous mileage reimbursement program

Pay for this position is determined on a number of factors, including but not limited to, years and level of related experience. The pay range for this position is $58,401 to $90,195. 

What we need from you. 

• Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field; in lieu of a degree, three to five (3–5) years of progressively responsible experience in healthcare billing, collections, or revenue cycle operations may be considered.
• At least one to two (1–2) years of experience in a lead, senior, or supervisory capacity with responsibility for guiding staff and supporting operational workflows.
• Working knowledge of medical billing practices and procedures, accounts receivable management, and third-party payer requirements, including the ability to apply billing policies and reimbursement guidelines in the resolution of patient account and payment-related issues.
• Familiarity with behavioral health and/or mental health billing practices is preferred, including an understanding of payer-specific requirements, authorization processes, and reimbursement considerations applicable to behavioral health services.
• Organizational, analytical, and problem-solving skills, with the ability to identify issues, evaluate information, and implement appropriate solutions while maintaining accuracy and attention to detail in a fast-paced environment.

WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!