Billing Coordinator

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Job Overview

The Billing Coordinator serves as a critical liaison between Disney and its third-party travel and hospitality partners, providing operational, accounting, and payment support across travel agencies, hotels, car rental providers, and other travel-related vendors. This role is responsible for researching and resolving financial and operational disputes, supporting invoice and payment processes, maintaining vendor and system data, and ensuring accurate reconciliation of third-party transactions. Cast Members collaborate directly with travel agencies, hotel partners, car rental vendors, and internal stakeholders through high-volume shared mailboxes, providing exceptional service while navigating multiple front-of-house systems, SAP, and accounting processes. Success in this role requires strong analytical skills, attention to detail, problem-solving abilities, and the ability to build effective relationships with a diverse network of internal and external business partners.

Responsibilities

• Research and resolve third-party travel agency, hotel, and vendor payment disputes, including processing commission checks

• Process checks requests for declined refund authorizations

• Support partner hotel invoice reviews, contract interpretation, payment setup, and vendor maintenance.

• Process and reconcile car rental payments and billing activity for Walt Disney World, Disneyland Resort, and Aulani

• Investigate booking discrepancies, commission inquiries, payment adjustments, and billing variances.

• Establish and maintain third-party vendor and product setups.

• Communicate directly with travel agencies, hotel partners, and other third-party vendors to address inquiries and ensure timely resolution.

• Utilize and efficiently navigate multiple operational systems to support accounting processes, reconciliations, and issue resolution.

• Manage high-volume correspondence through shared mailboxes while maintaining a high level of customer service and accuracy.

• Work with both Internal and External Partners.

• Coordinate with appropriate areas to ensure vendor feedback is shared timely and accurately.

• Cast members are encouraged to speak with their leader about this opportunity and gain support prior to submitting an application.

Basic Qualifications

• Exceptional ability to respond and resolve inquiries in a high-volume environment

• Ability to effectively manage and resolve conflicts while maintaining positive relationships with internal and external partners                      

• Strong negotiation and organizational skills

• Ability to work with diverse personalities and function in a team environment

• Strong computer proficiency, including typing skills and ability to multitask between projects and multiple systems

• High proficiency in ability to learn and use Disney systems, including TBX Acct MGR, TBX (WDW & DLR), CAPQ and SAP, Business Objects, LILO, Hotel Experience, DREAMS, Zendesk, Horizon, Galaxy (DLR)

• Familiar and general understanding of SAP account coding

• Strong ability using Microsoft Office applications, including Excel, Word, Outlook and Teams

• Ability to ensure client satisfaction (internal/external) and provide timely and appropriate response

• Ability to handle confidential financial information

• Excellent communication and comprehension skills, both verbal and written

• Promote collaboration through peer support, knowledge sharing, and cross-functional relationship building

• Ability to manage and prioritize multiple responsibilities and provide required follow-up

• Ability to be flexible with work schedule, including weekends and holidays

• For Disney Central Cast members: No more than one F/O (Falling Behind/Off Track) in Presenteeism in the last six months, and no more than one reprimand within the last six months

Preferred Qualifications

• Minimum three years of employment with The Walt Disney Company, as well as solid knowledge of Disney nomenclature and company history

• Deep knowledge of Walt Disney World products and services

• Bilingual skills to include Spanish and Portuguese

Required Education

• High school diploma or equivalent

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