Billing Coordinator

Overview:

The Billing Coordinator will perform patient registrations for laboratory testing and ensure all information is correct and accurate for patient billing. Additionally, they will:

• Enter patient charges for MoPath, and Miscellaneous labs.
• Handle customer service issues, follow up discrepancies in test orders as needed for laboratory clients (i.e. patients, physicians, physician offices, etc.).
• Monitor and review billing work queues as assigned. (includes but not limited to obtaining correct dx, following up on ABN issues, dates of service, correct insurance information, etc.)
• Perform laboratory office functions and administrative support as directed, (may include answering phone calls, faxing reports, performing QA audits for orders, ordering office supplies, department payroll)

Responsibilities:

• Registers patient information for laboratory and pathology testing per physician orders. Pays close attention to detail; ensures all required information for registration is complete and accurate; ie insurance information, dx codes, request information.
• Answer telephones, routes calls to appropriate departments, faxes reports. Interactions with customers is respectful and courteous.
• Takes care to account for all specimens received in the laboratory to minimize errors.
• Registers and receives specimens into the laboratory by requisitions. Pays close attention to detail to ensure accurate specimen identification is maintained
• Maintains inventory of laboratory office supplies and designated clinical supplies.
• Resolves entry level laboratory billing issues. ie. Mopath charges, Requisition ABN.
• Ensures accurate information of clinics and providers that submit lab orders.
• Registers outpatient lab orders on a needed basis.

Qualifications:

• High school diploma
• 2 years’ experience in patient billing, registration, or similar healthcare office setting
• Medical terminology, typing and computer skills required.
• Proficient at Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.