Billing Customer Service Representative
Location: Southwoods Executive Centre – Boardman, OH
Status: Full-time
Schedule: Monday–Friday (Weekly rotation: 8:00 AM – 4:30 PM and 8:30 AM – 5:00 PM) Be the Voice of Southwoods Health
At Southwoods Health, we believe the patient experience extends far beyond the clinical exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are seeking a compassionate, professional, and detail-oriented individual who can deliver clear financial solutions while upholding our signature standard of "patient-first" care. How You’ll Make a Difference: - Patient Advocacy: Act as the primary point of contact for all incoming billing calls, providing courteous, empathetic, and timely resolutions to patient inquiries.
- Financial Guidance: Educate patients on financial assistance programs, assist in establishing manageable payment plans, and process account adjustments or settlements in accordance with company policy.
- Account Management: Proactively manage daily billing worklists, monitor delinquent accounts, and coordinate the formal review and submission of accounts to external collections when necessary.
- Financial Assistance (HCAP) Coordination: Analyze and process Hospital Care Assurance Program (HCAP) applications based on Federal Poverty Guidelines, maintaining meticulous audit logs and ensuring strict document retention.
- Documentation & Compliance: Systematically update patient billing records to maintain a clear documentation trail and ensure 100% compliance with all regulatory healthcare agencies.
What You’ll Need to Succeed: - Education & Experience: Training or coursework in business office activities and strong computer proficiency. Prior experience in a medical billing or healthcare customer service setting is highly preferred.
- Medical Literacy: Foundational knowledge of medical terminology is required.
- Expert Communication: Exceptional verbal communication skills with a proven ability to handle complex financial conversations with empathy and professional de-escalation techniques.
- Analytical Thinking: Strong problem-solving skills with the ability to exercise prudent judgment and reasoning to resolve complex account discrepancies.
- Integrity: Strong ethical and moral principles, with an uncompromised commitment to maintaining patient confidentiality (HIPAA) and driving patient satisfaction.
Why Southwoods?
Join an award-winning healthcare system that truly values your contribution to the revenue cycle and the overall patient journey. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH www.southwoodshealth.com
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