Billing Customer Service Representative

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Billing Customer Service Representative to manage patient inquiries, complaints, and issues related to billing. This role involves handling inbound calls, understanding Explanation of Benefits (EOBs), and updating patient accounts while maintaining quality standards.

Key Responsibilities

• Deal directly with patient inquiries, complaints, and billing issues via phone and correspondence.
• Oversee the collection of documentation from network providers and patients.
• Take inbound calls from patients about bill questions and update patient accounts.
• Receive 30-60 calls daily about payment issues, patient services, and insurance data updates.
• Conduct outbound calls as necessary to insurance companies and doctor's offices.
• Determine the nature of calls, document using the claim system XIFIN, and apply appropriate reason codes.
• Efficiently research, resolve, and respond to billing issues.
• Take payments over the phone or set up payment plans.
• Navigate through multiple windows/tabs/screens effectively.

• High school diploma, GED, or equivalent through transcripts.
• 2+ years of experience in a Call Center or Contact Center environment.
• Strong phone presence and customer service skills.
• Bilingual in English and Spanish.

• 2+ years in a Call Center or Contact Center environment.

• Technical skills: Claim system documentation (XIFIN), billing issue resolution.
• Soft skills: Communication, customer service, flexibility in handling shifts.

• Flexible to work any 8-hour shift between 7am-5:30pm, Monday to Friday.
• Occasional mandatory overtime based on call volume, never on weekends.

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.