Billing Manager

Seeking an experienced and detail-oriented Billing Manager to oversee the firm’s end-to-end legal billing operations. The Billing Manager is responsible for ensuring the timely, accurate, and compliant preparation of client invoices while delivering exceptional service to attorneys, clients, and internal stakeholders. This leadership role manages billing operations across multiple practice groups and offices, drives process improvements, maintains adherence to client billing guidelines, and supports the firm’s revenue cycle management objectives. The ideal candidate will bring significant law firm billing experience, strong leadership skills, and a deep understanding of legal e-billing systems and client requirements, thriving in a fast-paced AmLaw environment.

Responsibilities

• Oversee preparation, review, and distribution of client invoices for various practice groups.
• Ensure compliance with outside counsel guidelines, client-specific billing requirements, and matter budgets.
• Manage billing cycles including monthly, quarterly, and ad hoc processes, ensuring timely completion.
• Handle complex billing arrangements such as alternative fee arrangements, contingency, blended rates, and fee caps.
• Monitor Work in Progress (WIP) and Accounts Receivable (AR) aging in collaboration with Finance.
• Lead, mentor, and develop a team of billing coordinators and specialists.
• Provide coaching on billing accuracy, system usage, and compliance requirements.
• Act as primary billing liaison to partners and legal assistants, supporting client audits and billing requests.
• Manage and optimize the billing system (Elite 3E) and ensure successful electronic billing submissions via platforms like Legal Tracker, Serengeti, and CounselLink.
• Identify opportunities for process automation, efficiency improvements, and standardization.
• Partner with IT and finance teams on billing system upgrades and implementations.
• Ensure billing practices comply with firm policies and maintain audit-ready documentation.
• Produce billing-related reports including WIP, billed/unbilled revenue, realization rates, and billing trends; analyze data to identify efficiencies or revenue leakage.
• Provide insights and recommendations to senior leadership and practice group leaders.

Required Qualifications

• 10+ years of legal billing experience within a law firm environment, preferably AmLaw 200 or large firm setting.
• 3+ years of supervisory or management experience.
• Proficiency in legal billing systems such as Elite 3E or Aderant.
• Experience with e-billing platforms including EBH, Legal Tracker, CounselLink, Serengeti, or Tymetrix.
• Advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong understanding of financial reporting and revenue cycle management.