Billing Operations Specialist I

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries, making a significant milestone that strengthened GAINSCO's ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise.

Join a team that is dedicated to supporting your professional growth and long-term success.

Who We Are

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart.

If you're seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

GAINSCO is seeking a Billing Operations Specialist I to support billing processes, policy updates, and customer service activities across multiple channels. This role combines transaction processing, reporting, and customer support, ensuring accuracy, compliance, and a positive experience for insureds and agent partners (Independent Agents, State Farm Agents, and GAIA channels).

What does a Billing Operations Specialist do at GAINSCO?

• Service and update policies using AS400 and Duck Creek Policy & Billing systems.
• Post incoming payments from insureds and agents into the billing system.
• Process refunds, including voids, stop payments, and check issuance.
• Reconcile and verify policy and billing transactions for accuracy.
• Support Customer Service requests by processing: adjustments, policy transfers, and fee reversals.
• Review and process daily policy exception reports.
• Send refunds and correspondence via certified mail when required.
• Partner with Financial Accounting on unclaimed property activities.
• Provide overflow support to the call center by handling inbound inquiries from agents and insureds.
• Deliver prompt, accurate, and professional service.
• Assist with additional processing tasks and team support as needed.

What is required?

Education:

• High School Diploma or Equivalent.

Experience:

• Prior experience as a Customer Service Representative in a call center environment is required.
• Prior experience within the Accounts Receivable department is preferred.
• Auto insurance industry experience is preferred.
• Proficiency in basic math and data validation.

Skills and Abilities:

• Strong attention to detail and accuracy when processing financial transactions.
• Strong computer skills; comfortable navigating multiple systems simultaneously.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work both independently and collaboratively.
• Strong problem-solving skills; able to identify and escalate issues appropriately.

Training:

• 4 weeks of training: In office daily, 8:00 AM - 5:00 PM schedule.

What else do you need to know?

• Hybrid role, work hours between: 7am- 5pm. WFH 3 days a week.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO + Paid Company determined Holidays.

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer