Billing & Operations Specialist

Billing & Operations Specialist - Woburn, MA

We are currently seeking candidates for a Billing & Operations Specialist position with a leading telecommunications company located in Woburn, MA. This position will support the Service Delivery organization’s Services Operations team. This role is responsible for reviewing, validating, and processing customer and vendor purchase orders (POs), ensuring accurate financial tracking, billing, and compliance with internal policies and contractual requirements. The ideal candidate will have 0-1 years of accounting or general office experience within professional services. 

This is a 12+ month contract position that will pay $24-26/hr (depending on experience) within a 40-hour workweek. This position follows a hybrid work model, onsite 3 days per week, remote 2 days in their Woburn office. 

Responsibilities:

• Review, validate, and process customer and vendor purchase order requests while ensuring financial accuracy and compliance with company guidelines.

• Manage the full lifecycle of customer and vendor POs, including tracking statuses, processing extensions, cancellations, and closures, and maintaining accurate records.

• Act as the primary point of contact for customer and vendor inquiries related to purchase orders, billing, and financial processing.

• Identify, troubleshoot, and resolve PO exceptions or discrepancies, escalating issues when necessary and collaborating with internal stakeholders to ensure timely resolution.

• Review and reconcile pass-through costs, invoices, fees, credits, and related financial data to ensure accurate billing and contract compliance.

• Support project setup activities, fee validations, accounts receivable processes, and Oracle budget tracking.

• Partner with cross-functional teams to establish and maintain best practices, standardized processes, and policy adherence across cost and revenue administration functions.

• Drive continuous process improvement initiatives to enhance operational efficiency, accuracy, and customer experience.

• Provide exceptional internal and external customer service while building strong working relationships across departments.

Qualifications:

• Bachelor’s degree in Business, Finance, Administration, or a related field required.

• 0-1 years of experience in operations, financial processing, purchase order administration, or a related field.

• Experience with Oracle and Microsoft Office Suite required.

• Prior experience with PO management, invoicing, billing, or financial operations preferred.

• Strong written and verbal communication skills 

• Excellent analytical and problem-solving abilities with a proactive, customer-focused mindset.

• High attention to detail with the ability to validate and reconcile financial data accurately.

• Strong organizational, time management, and project coordination skills with the ability to manage multiple priorities and deadlines.

• Ability to work effectively with employees across varying levels and functional areas in a professional and collaborative manner.

If you are interested in learning more about this role, please email your resume to Olivia at ociviello@daleyaa.com.

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