Billing Services Associate

THIS POSITION CAN BE IN OFFICE OR REMOTEOur team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!Essential Functions:

Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as neededAnalyze billing system information to service our internal and external customers effectively and efficientlyRespond professionally to customer inquiries via phone, email, or letterBilling system entry, as needed, to maintain account integrityHandle inbound premium paymentsAdhering to all compliance regulations and security policiesReview and issue premium refundsReview and evaluate internal collection attempts and send to a third party collection agencyDaily/Monthly billing system reconciliationMonitor accounts receivable balancesPerforms other duties as assigned

Required Skills:

Ability to multitask in a fast-paced environmentTeam player able to develop strong internal working relationships and collaborate with peers on a daily basis.Having a positive demeanor, good verbal and written communication skills, and professional in all aspectsAbility to research problems to resolve and make decisions

Take ownership of any follow-up work necessary to service customerAbility to quickly learn and adapt to new software programsAbility to maintain confidential and sensitive information

Required Experience

High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.

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