Billing Specialist

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Description

Our Company:

At IDI, we deliver innovative identity intelligence solutions. Our proprietary technologies and advanced analytical capabilities empower organizations to operate with confidence, providing real-time identification and location of individuals, businesses, assets, and their interrelationships. These solutions are used for purposes including identity verification, risk mitigation, due diligence, fraud detection and prevention, regulatory compliance, and customer acquisition. Our cloud-native, AI-embedded identity intelligence platform, CORE, caters to organizations of all sizes, transforming data into intelligence for frictionless commerce, safety, and reduced fraud.

The Role:

IDI is seeking a highly competent Billing Specialist who can handle a variety of attention-to-detail-required financial and non-financial tasks in a fast-paced, high-volume environment. Our Billing Specialist will support the entire customer base by processing incoming payments, addressing and resolving customer questions and issues relating to invoices, and providing regular, accurate reports of billing data.

What You Will Do:

• Processing and posting customer payments.
• Prepare account breakdown reports to ensure customers understand invoices and billing cycles.
• Propose and prepare payment plan arrangements for delinquent accounts.
• Work collaboratively with the Operations Team, Management, and other departments to ensure superior customer service.
• Resolve customer and billing issues via phone and email.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Applying credits, invoice reconciliation, and customer disputes.
• Researching customers' payments.

What You Bring:

• Minimum of 1+ years of Accounts Receivable.
• Adherence to laws and best practices in regard to customers and data.
• Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• High degree of attention to detail.
• Must have strong organization, communication, and multitasking skills with an ability to prioritize tasks and work well in a fast-paced environment.
• NetSuite experience is preferred but not required.
• Excellent interpersonal skills to include both internal and external client-facing interactions.
• Applicants must have permanent work authorization in the U.S.; we are not sponsoring visas for this role.

IDI offers excellent benefits, including opportunity for stock (RSU) grants, a 401K and generous company match, flexible PTO policy, medical, dental and vision coverage, commuter benefits, in-office healthy snacks, team events and more.

IDI is proud to be an Equal Opportunity Employer.