Billing Specialist

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  Timekeeping and review of attorney and staff time entries
  
  
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  Billing and invoice generation
  
  
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  Retainer/trust replenishment and monitoring
  
  
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  Accepting payments and processing refunds (with appropriate approval)
  
  
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  Managing accounts receivable and collections efforts
  
  

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  Review the case management or time and billing system daily to ensure quality, accuracy, and timeliness of time entries; follow up with billers as needed.
  
  
  
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  Edit and proofread bills for grammar, clarity, and sentence structure, ensuring descriptions demonstrate progress and value to clients.
  
  
  
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  Generate pre-bills on a bi-weekly/monthly schedule and provide them to the Owner/Administrator for review and approval.
  
  
  
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  Prepare and send final invoices and statements to clients in accordance with firm policies and procedures.
  
  
  
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  Process client payments and manage retainer/trust accounts, auto-replenishment, and installment payments.
  
  
  
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  Monitor timeliness of payments, contact clients with late payments, and negotiate payment plans within firm guidelines.
  
  
  
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  Identify and escalate non-standard payment arrangements for approval by the Owner/Controller.
  
  
  
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  Oversee early-stage A/R collections and coordinate the case withdrawal process according to firm policy.
  
  
  
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  Work with clients to address billing questions and concerns, resolve issues, and preserve strong client relationships.
  
  
  
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  Coordinate with the merchant service provider and credit card companies to address disputes and chargebacks; issue refunds with Owner approval.
  
  
  
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  Maintain accurate records of costs advanced to clients, updating the case management and accounting systems.
  
  
  
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  Compile basic metrics on billing, collections, and accounts receivable as requested.
  
  
  

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  Clio Manage experience a strong plus, but not required. 

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  Is detail-oriented, organized, and able to consistently follow systems and procedures.
  
  
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  Can multi-task, think on their feet, and make sound decisions.
  
  
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  Is comfortable with constructive feedback and committed to continuous improvement.
  
  
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  Communicates with clients and colleagues in a polite, professional, and empathetic manner—even when clients are stressed or emotional.
  
  
  
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  Is reliable, punctual, and able to focus on work during work hours without constant distraction.
  
  
  
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  Is a true team player who understands that how we work together internally affects our clients’ experience.
  
  
  

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  At least 2 years of experience in a professional services setting, preferably in a law firm, in billing, collections, or a similar role.
  
  
  
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  Strong grammar, proofreading, critical thinking, and business writing skills.
  
  
  
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  Proficiency with Excel and QuickBooks (or similar accounting software).
  
  
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  Comfortable working in multiple databases and case management systems; experience with law firm case management software is a plus.
  
  
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  Proficient with Microsoft Office (Word, Outlook, Excel).
  
  
  
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  Ability to maintain confidentiality and comply with applicable ethical rules, including not engaging in the unauthorized practice of law.
  
  
  

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  Status: Part-time, non-exempt
  
  
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  Hours: Approximately 25–30 hours per week (within regular business hours; some flexibility can be discussed)
  
  
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  Pay:$25/hour, paid bi-weekly
  
  

This is a remote position.