Company Overview
We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.
About the Role:
We're looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you'll be the go-to resource for customers with billing questions, account inquiries, and payment support-helping resolve issues quickly while delivering a great customer experience.
If you're someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.
What You'll Do:
Deliver a positive, professional customer experience on every interaction
Handle inbound calls, emails, and chats related to billing and account inquiries
Resolve billing discrepancies quickly and accurately
Process payments and assist with collections in a respectful, customer-friendly manner
Maintain accurate account documentation and follow established processes
Meet performance expectations including attendance and quality standards (85%+ QA score)
Collaborate with team members and support cross-functional needs as required
What We're Looking For:
Strong customer service mindset with excellent communication skills
Ability to stay organized and manage multiple tasks efficiently
Comfortable working in a fast-paced, team-oriented environment
High attention to detail and problem-solving ability
Self-motivated with the ability to work independently
Adaptable and open to change
Qualifications:
Previous experience in billing, collections, accounting, or a related field preferred
Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)
Experience in a call center or high-volume customer environment is a plus
Work Environment:
Office-based role with moderate noise levels
High interaction with customers and internal teams
Benefits
401(k) with company match
Health, dental, and vision insurance
Life insurance
Paid time off
Employee discounts
Why Join Nextlink?
At Nextlink, we value professionalism, accountability, and teamwork. We're committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.
Equal Opportunity Employer
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Drug-Free Workplace
Nextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.
Affirmative Action (AAP/EEO Statement):
Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Drug Free Workplace:
Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.