Billing Specialist

Job Summary:
The Billing Specialist plays a vital role in ensuring the financial health of the organization by creating invoices, processing payments, and effectively communicating with clients.

Job Responsibilities:

• Generate, review, and process client invoices in QuickBooks and other billing systems with a high level of accuracy
• Verify billing details including pricing, service codes, and client account information before invoice submission
• Assist with processing lab order payments received at the laboratory, ensuring accurate and timely documentation
• Support specimen handling processes to confirm payment has been received prior to processing
• Monitor and maintain accounts receivable, ensuring timely follow-up on outstanding balances
• Process incoming payments and accurately reconcile accounts
• Investigate and resolve billing discrepancies, payment issues, and account variances
• Respond promptly and professionally to client billing inquiries via phone or email
• Maintain accurate client records including billing terms, contract pricing, and contact information
• Assist with monthly billing cycles and financial reporting support as needed
• Coordinate with internal departments such as Client Services and Operations to resolve billing-related issues
• Process internal payments for supplies and vendor invoices when applicable
• Maintain documentation and compliance with internal financial procedures and recordkeeping standards
• Support continuous improvements in billing processes and workflow efficiency
• Perform additional tasks or special projects as assigned by leadership

Qualifications & Skills:

• High School Diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
• 3+ years of billing, accounts receivable, or revenue cycle experience (healthcare or laboratory billing experience strongly preferred)
• Experience using QuickBooks or similar accounting software required
• Proficiency in Microsoft Office Suite, particularly Excel
• Experience with medical billing platforms, laboratory billing systems, or healthcare software is a plus
• Strong understanding of billing processes, payment reconciliation, and accounts receivable management
• Excellent attention to detail and strong numerical accuracy
• Strong organizational and time-management skills with the ability to meet deadlines
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Excellent written and verbal communication skills
• Strong customer service mindset and ability to professionally interact with internal teams and clients
• Ability to maintain confidentiality and handle sensitive financial information with discretion