National Real Estate Insurance Group is seeking an organized, professional and numbers-savvy Billing Specialist to work with our growing Billing team to ensure timely payment of client accounts receivable to prevent financial losses. The essential responsibilities for this role include: • Collecting past due accounts receivable by calling customers • Answering client phone calls to answer billing related questions • Following up on problem accounts; obtains information from customers, producer, or associate assigned to account. • Notifying sales of intent to cancel insurance for non-payment; sends requests to appropriate associate to process cancellation of insurance for non-payment in compliance with cancellation guidelines • Making recommendations to Billing Manager regarding account write-offs • Overseeing follow-through efforts on collections resulting from audits • Monitoring and analyzing receivables reports • As needed, processing accounts receivable direct debit payments using electronic transfer (ACH) software • Making positive contribution to customer satisfaction and constantly strives to improve service to the customer • Communicating in a positive manner to contribute to a cohesive, pleasant work environment • Protecting the confidentiality of all information • Assisting in sending Escrow Billing Lenders for Renewals • Assisting with Client & Billing Specialist large client requests as needed • Assisting with deposits as needed • Preparing client refunds
And, basic qualifications for this role are: • Bachelor’s degree preferred • Ability to understand and carry out verbal and written instructions; ability to meet deadlines and be able to handle a heavy workload. • Strong working knowledge of Microsoft Office Suite • Tech savvy with the ability to learn software systems • Attention to detail and ability to multi-task • Demonstrated ability to instill confidence and comfort with customers to facilitate account collection using high degree of tact and diplomacy • Excellent written, verbal and interpersonal communication skills • Experience in the insurance (or high compliance) industry is a plus NREIG is for everyone. We are proud to be an Equal Opportunity Employer. |