Billing Specialist

Position Overview

We are seeking a highly organized and detail-oriented Cost Recovery Analyst to support the investigation, documentation, and recovery of costs associated with damage to telecommunications infrastructure. This role plays a critical part in protecting company assets and recovering expenses resulting from third-party damage to aerial and underground network facilities.

The ideal candidate is dependable, process-driven, and thrives in an environment where accuracy and organization are essential. Success in this role requires strong attention to detail, excellent communication skills, and the ability to manage a high volume of cases while adhering to strict timelines and documentation standards.

Key Responsibilities

• Investigate damage incidents involving telecommunications infrastructure, including aerial and underground facilities.
• Review damage reports and determine whether applicable utility locate tickets exist.
• Ensure required notifications are completed within established timelines.
• Gather and organize supporting documentation, including damage reports, photographs, police reports, invoices, and other evidence.
• Create and maintain complete, audit-ready claim files.
• Assist with liability investigations and support the development of recovery claims.
• Calculate recoverable costs, including labor, materials, equipment, and related expenses.
• Assemble invoice-ready recovery packages with supporting documentation.
• Monitor claim progress from initial damage report through final resolution.
• Assist with accounts receivable activities, follow-ups, collections, and dispute resolution.
• Communicate with responsible parties, contractors, utility locators, insurance carriers, and internal stakeholders.
• Maintain accurate records within tracking systems, Smartsheet, and other company databases.
• Support analysts by obtaining documentation, researching incidents, and preparing recovery packages.
• Ensure all work is completed accurately and in compliance with established procedures and service level agreements.

Required Qualifications

• Strong attention to detail and organizational skills.
• Proven ability to manage multiple tasks while maintaining a high level of accuracy.
• Excellent written and verbal communication skills.
• Experience researching, reviewing, and validating documentation.
• Strong problem-solving and investigative abilities.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Ability to work independently and manage deadlines effectively.
• Demonstrated dependability and a consistent employment history.

Preferred Qualifications

• Experience in cost recovery, claims administration, collections, accounts receivable, utility damage prevention, or related operational support roles.
• Knowledge of utility locating processes and damage prevention practices.
• Dig Safe or 811 industry experience.
• Experience with UtiliSphere.
• Experience with Modular Workflow.
• Experience using Smartsheet or similar project tracking platforms.
• Background in telecommunications, utilities, construction, or infrastructure industries.

Key Deliverables

• Complete and well-documented claim files.
• Accurate liability determinations supported by evidence.
• Timely claim preparation and invoice issuance.
• Accurate cost recovery calculations and documentation.
• Effective management of outstanding receivables and collections.
• Timely dispute resolution and settlement support.
• Compliance with documentation and notification requirements.
• Accurate tracking and reporting of claim activities.

Desired Traits

• Extremely detail-oriented.
• Strong organizational and time-management skills.
• Dependable and accountable.
• Ability to follow processes consistently.
• Professional and effective communicator.
• Comfortable handling high-volume administrative and investigative work.
• Strong sense of ownership and follow-through.

Ideal Candidate

The ideal candidate has a stable work history and enjoys investigative, documentation-heavy work that requires precision and accountability. They are highly organized, dependable, and capable of managing numerous cases simultaneously without sacrificing accuracy. Experience in utility damage prevention, claims processing, telecom operations, or infrastructure-related industries is highly valued, but strong administrative professionals with exceptional attention to detail will also be considered.

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