Billing Specialist

Description

Billing Specialist

Summary

The Billing Specialist is responsible for ensuring accurate, timely, and compliant invoicing of service work. This role serves as the final checkpoint between operations and the customer, verifying work order accuracy, resolving billing issues, and supporting cash collection by delivering clean, error-free invoices to customers.

Key Responsibilities

Work Order Review & Billing Accuracy

• Review completed service work orders for accuracy and completeness prior to invoicing
• Validate customer, location, pricing, and rate sheet information for exception customers
• Ensure work orders meet internal billing standards and customer-specific requirements

Invoice Processing

• Generate and submit invoices in accordance with customer requirements (portal, email, pay apps, etc.)
• Ensure invoices are issued accurately and in a timely manner
• Track and confirm successful delivery of invoices

Billing Issue Resolution

• Identify and resolve billing discrepancies prior to invoice submission
• Work with Service, Dispatch, Account Managers, and Accounting to correct errors
• Respond to customer inquiries related to billing in a timely and professional manner

Customer & Internal Coordination

• Serve as a key point of contact between operations, accounting, and customers for billing matters
• Coordinate with internal teams to ensure service completion aligns with billing requirements
• Support AR by providing clean, accurate invoices that reduce collection delays

Data Quality & Process Compliance

• Maintain accurate billing records and documentation
• Ensure compliance with company billing standards and processes
• Identify recurring issues and recommend process improvements

Requirements

Qualifications

• 3+ years of experience in billing, accounts receivable, or service operations support and customer service
• Strong attention to detail and data accuracy
• Experience working with work orders, invoicing systems, or ERP platforms (e.g., Sage, service management systems)
• Ability to manage multiple priorities and deadlines
• Strong communication and problem-solving skills

Key Skills

• Billing and invoicing accuracy
• Work order review and validation
• Customer communication
• Cross-functional coordination
• Process discipline and continuous improvement

Success in This Role Looks Like

• Invoices are issued accurately the first time with minimal rework
• Billing errors and customer disputes are reduced
• Work orders move efficiently from completion to invoicing
• Collections improve due to clean, timely billing