Billing Specialist

Description

Join the Armour Team Today!

Position Overview: The Billing Specialist is responsible for the accurate and timely rating, review, and billing of an assigned portfolio of customer accounts. This role reviews shipment and account information, interprets and applies approved customer rates and charges, processes freight bill corrections, investigates discrepancies, and ensures freight bills are completed within established customer and company deadlines.

Working closely with Pricing, Sales, Collections, Customer Service, Data Entry, and Operations, the Billing Specialist resolves rating and billing issues, identifies recurring process or system concerns, and helps ensure company revenue is billed accurately and supported by the appropriate documentation.

Key Responsibilities

• Manage the daily billing activities for an assigned portfolio of customer accounts.
• Review shipment details, customer agreements, quotations, rate schedules, and supporting documentation to determine and apply the appropriate rate and charges.
• Rate, review, and correct freight bills accurately and within established customer and company deadlines”
• Investigate and resolve billing discrepancies by reviewing shipment records, customer agreements, system history, supporting documentation and case by case communications.
• Coordinate with Pricing, Sales, Collections, Customer Service, Data Entry, and Operations to obtain information and resolve billing concerns.
• Maintain accurate billing records and supporting documentation in accordance with company procedures and customer requirements.
• Monitor pending or unbilled transactions and follow up with the appropriate teams to prevent delays.
• Respond to internal and external billing inquiries in a timely, professional manner.
• Meet daily, weekly, and month-end deadlines to support accurate revenue recognition and financial reporting.
• Identify and communicate recurring rate, EDI, customer setup, data entry, documentation and operational issues affecting billing accuracy or invoice completion.
• Protect confidential customer and financial information.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent; post-secondary education in accounting, finance, business administration, supply chain, or a related field is an asset.
• Previous experience in billing, invoicing, accounts receivable, transportation, logistics, or a related administrative role is preferred.
• Strong attention to detail and a demonstrated ability to maintain accuracy while processing a high volume of transactions.
• Strong organizational, time-management, and prioritization skills, with the ability to manage interruptions, changing priorities, and multiple deadlines. 
• Effective analytical and problem-solving skills, including the ability to investigate discrepancies and determine appropriate next steps.
• Clear and professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Working knowledge of Microsoft Excel and Outlook, along with the ability to learn transportation management systems, document management systems, rating tools and customer billing portals. 
• Ability to handle confidential information with discretion and sound judgment.