Job DescriptionTitle: Billing Specialist – Shared ServicesRemote: candidates in Eastern, Central or Mountain Time Zones | Supporting: Shared ServicesAbout the RoleThe Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines.Key ResponsibilitiesAgency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing.Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation.Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines.Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing.Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies.Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed.Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness.System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication.Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards.Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes.Champion IOA Values: Demonstrate integrity and leadership.Ideal Candidate QualificationsBachelor's degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered2+ years of billing, accounting support, or customer service experienceExperience with agency management systems (EPIC preferred)Strong attention to detail with the ability to manage high‑volume transactional workProven analytical and problem‑solving skillsExcellent verbal and written communication skillsProficiency in Microsoft Office applications, including Outlook, Excel, and WordStrong organizational, multitasking, and time‑management skillsHigh level of personal integrity, accountability, and commitment to qualityWhat We OfferCompetitive salaries and bonus potentialCompany‑paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentSalary RangeThe expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr