Billing Support Specialist

The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.

What a Customer Service Representative does daily:

• Promote safety in all actions
• Display professional phone etiquette
• Calculate and distribute daily reports to managers as needed
• Provide efficient, friendly customer contact. Listen to the customer
• Maintain customer requested information and transmit timely to customer as required
• Receive and distribute customer calls to dispatchers as required
• Organize and maintain reports and customer files, faxes, etc,
• Complete paperwork as required
• Research dispatches and bills of lading as required
• Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

• Carries out duties assigned by CSC Manager as required

Education and Experience:

• High School Education or equivalent
• One year experience in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Basic Computer skills (Microsoft word & excel)
• Ten key by touch
• Ability to prioritize and manage multiple tasks
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedule
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)

Working Conditions:

• Normal office environment