Birthday Support Associate

Job Title: Birthday Support Associate
Pay Rate: $14.50/hr


The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around? We’re more than coworkers… we’re family. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking, we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team! Individuals should be friendly, articulate and possess a desire to create a welcoming environment for our clients. Strong customer service skills, organization skills, the ability to troubleshoot and resolve problems are essential. Candidates must be reliable and timely in attendance and have a flexible schedule. The ability to work in a fast- paced environment and independent without constant supervision is required.

• Providing the best possible experience for all visitors via the phone and in person.
• Day of event point of contact between client and/or internal departments for birthday parties.
• Meet clients, review plan for the day, and advise necessary departments of any changes.
• Ensure details from the Banquet Event Order are fulfilled, including food delivery and room setup/teardown.
• Ensure animal encounters are confirmed with the Wild Encounters team for the day.
• Set signage in zoo guiding guests to their party.
• Be available to assist throughout the birthday party with any needs.
• Becoming familiar with all levels of birthday packages to provide the most tailored and beneficial information to our visitors and maximize their zoo visit(s).
• Create signage for birthdays taking place for the upcoming week.
• Sunday and/or Saturday daytime availability is required.

• Employment is considered seasonal/non-benefited; Variable hours can be between 6 - 14 hours per week, not to exceed 30 hours per week.
• Candidates with daytime weekend availability are required. Hours an employee receives depend on availability and can vary with the season.
• To be considered, candidate must be at least 18 years of age or older.
• Previous Call Center and/or Customer Service experience highly preferred.
• Proficiency in use of Microsoft Suite preferred.
• Display excellent customer service skills that support the Zoo’s INSPIRED visitor experience philosophy.
• Employment is contingent upon passing a post-offer, pre-employment drug screen and background check.
• Other administrative and/or creative duties as assigned.
• Must be able to lift 30lbs.

• Typically, there are two parties per day on Saturdays and Sundays. Timing may vary depending on the day, but shifts will usually be about 6 hours long with a 30-minute break in the middle.
• The number of parties per day may vary depending on booking.
• Shifts can be split if needed.
• Weekend availability required.