Job Overview:
The Bistro Attendant at Courtyard by Marriott Biloxi/D'Iberville is responsible for providing excellent service in the bistro, including greeting and seating guests, taking orders, serving food and beverages, and maintaining a clean and organized dining area. This role plays a crucial part in ensuring a positive dining experience for guests and supporting the efficient operation of the bistro.
Key Responsibilities:
Guest Service:
- Greet guests warmly as they enter the bistro and provide a positive dining experience.
- Assist with seating guests, presenting menus, and explaining specials or menu items.
- Take food and beverage orders accurately and promptly, ensuring special requests or dietary restrictions are noted and communicated to the kitchen.
Food & Beverage Service:
- Serve food and beverages to guests in a courteous and professional manner.
- Ensure that all orders are prepared and presented according to bistro standards.
- Check in with guests to ensure their satisfaction and address any issues or additional needs promptly.
Bistro Maintenance:
- Maintain cleanliness and organization of the bistro area, including tables, chairs, and service stations.
- Clear and clean tables between guests and reset them for new guests.
- Refill condiments, beverages, and other supplies as needed.
Order Processing:
- Process payments accurately, handling cash, credit cards, and vouchers in accordance with bistro procedures.
- Prepare and deliver checks to guests and handle any necessary transactions or adjustments.
Coordination & Communication:
- Communicate effectively with the kitchen staff to ensure timely and accurate food preparation and delivery.
- Work collaboratively with other bistro staff and supervisors to ensure smooth service and address any operational issues.
Health & Safety Compliance:
- Adhere to health, safety, and sanitation regulations, including proper food handling and cleanliness standards.
- Follow bistro policies and procedures to ensure a safe and hygienic working environment.
Administrative Duties:
- Assist with basic administrative tasks, such as setting up and closing the bistro, and restocking supplies as needed.
- Report any maintenance issues or supply shortages to the Bistro Supervisor or Manager.
Qualifications and Skills:
Education:
- High school diploma or equivalent preferred; additional training in hospitality or food service is a plus.
Experience:
- Previous experience in food and beverage service, preferably in a bistro or casual dining setting.
- Experience in a customer-facing role with a focus on service excellence.
Skills:
- Strong customer service skills, with the ability to provide a welcoming and positive experience for guests.
- Good communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Ability to multitask and handle a high-volume environment efficiently.
- Basic knowledge of food and beverage service, including proper handling and presentation.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 lbs, including trays, dishes, and other service items.
- Ability to perform physical tasks, including bending, reaching, and working in a fast-paced environment.
Work Environment:
- Indoor bistro environment with exposure to varying conditions depending on service and operational needs.
- Collaborative atmosphere with interactions with guests, staff, and management.
- Fast-paced environment requiring effective multitasking and attention to detail.
Opportunities for Growth:
Encore Hospitality is committed to the professional development of its team members. The Bistro Attendant role offers opportunities for advancement to positions such as Lead Attendant, Bistro Supervisor, or other roles within the food and beverage department.
Encore Hospitality is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
This job description outlines key responsibilities but is not exhaustive. Other duties may be assigned as necessary.