Job Title: Bistro Bartender Department: Bistro Reports To: Bistro Manager Summary: Bartenders have an extensive knowledge of drinks that they use to make recommendations to customers. Bartenders also entertain customers by providing stimulating conversation while filling drink orders. Regular duties include greeting customers, ensuring customers are of legal drinking age, learning about their preferences, answering questions, recommending menu items and preparing requested drinks to specification. Duties and Responsibilities: - Greet and welcome guests
- Verify identification and age requirements of customers
- Mix traditional and inventive cocktails
- Process card and cash transactions
- Arrange bottles and glasses to make attractive display
- Clean glasses and bar utensils
- Clean bar, surrounding area, sinks, counters, chairs and other equipment
- Inventory supplies and equipment to ensure adequate levels
- Slices and pits fruit for garnishing drinks
- Keep an eye on intoxication levels and respond appropriately
- Identify belligerent customers and work with management when needed to maintain a safe environment
- Empty wastebaskets and remove trash
- Perform other duties as assigned
Requirements: - Must be at least 18 years of age
- High school diploma or equivalent preferred
- Ability to stand for prolonged periods of time
- Tips certification preferred
- Basic computer skills
- Basic math skills
- Strong communication skills
- Reading and writing abilities
Skills and Abilities: - Problem Solving - Identifies and resolves problems in a timely manner
- Reasoning - Uses reason and understanding when dealing with difficult situations
- Customer Service - Responds promptly to customer needs and solicits customer feedback
- Interpersonal Skills - Maintains confidentiality
- Oral Communication - Speaks clearly and confidently. Listens, ask questions and seeks clarification
- Written Communication - Writes clearly and informatively. Edits work for spelling and grammatical error
- Teamwork - Contributes to building a positive team spirit
- Ethics - Treats people with respect
- Organizational Support - Follows policies and procedures
- Planning/Organizing - Uses time efficiently
- Professionalism - Reacts well under pressure and accepts responsibility for own actions
- Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance
- Quantity - Completes work in timely manner
- Safety and Security - Observes safety and security procedures. Uses equipment and materials properly
- Adaptability - Adapts to changes in the work environment. Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality - Is consistently at work and on time
- Dependability - Follows instructions, responds to management direction
- Initiative - Asks for and offers help when needed
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. *These are the minimum requirements for effective job performance, these duties are subject to change based on the needs of the company
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