Black Sheep Sporting Goods – Footwear & Clothing Sales Associate

Job Summary:

Key Responsibilities:

• Operate a cash register and process customer transactions accurately.
• Actively engage customers and seek out new sales opportunities within the department.
• Assist customers with footwear selection based on fit, comfort, intended use, and personal preference.
• Provide accurate sizing and fitting assistance to help customers find the proper footwear.
• Develop strong product knowledge across footwear brands, styles, materials, and technologies.
• Explain features such as waterproofing, insulation, cushioning, support, traction, durability, and safety features in a clear and engaging way.
• Recommend appropriate footwear for work, hiking, outdoor recreation, athletics, casual wear, and other customer needs.
• Assist customers with clothing and accessories and recommend complementary products when appropriate.
• Maintain and strengthen relationships with both new and returning customers.
• Work toward and consistently meet individual and team sales goals.
• Stay informed on footwear trends, new products, seasonal needs, and competitor offerings.
• Guide customers through the full sales process, from initial engagement and fitting through final purchase.
• Maintain organized and properly stocked footwear displays, backstock, and sales areas.
• Assist with visual merchandising, product displays, inventory replenishment, and department organization.
• Collaborate with leadership on promotions, product launches, and seasonal transitions.
• Step in to support other departments or responsibilities as business needs shift.

Qualifications:

• Full-time availability.
• Strong communication and interpersonal skills.
• Self-driven with a results-oriented mindset.
• Comfortable recommending products, upselling, and closing sales.
• Interest or experience in footwear sales, fitting, or specialty retail preferred.
• Ability to learn footwear construction, sizing, fit, and technical product features.
• Knowledge of outdoor, work, athletic, or lifestyle footwear is a plus.
• Strong attention to detail, particularly when assisting customers with sizing and fit.
• Willingness to continuously develop product and brand knowledge.
• Commitment to providing outstanding customer service.
• Adaptable and willing to take on different tasks or roles when needed.
• Able to lift up to 30 lbs as needed.