Job Description
"Dependent Profiles Allowed"
Job title: Blue Yonder WMS Techno-Functional Consultant
Work Location: Plano, TX 75024
Key Responsibilities:
Required Skills:
Job title: Blue Yonder WMS Techno-Functional Consultant
Work Location: Plano, TX 75024
Key Responsibilities:
- Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
- Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support.
- Act as the primary onshore contact for customer communication, escalations, and service governance.
- Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery.
- Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors.
- Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives.
- Guide offshore teams, strengthen knowledge management, and ensure operational readiness.
Required Skills:
- 10 years of WMS experience, including hands-on Blue Yonder WMS experience.
- Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge
- Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes.
- Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications.
- Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows.
- Strong understanding of ITIL-based AMS operations, SLA management, and service management tools.
- Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.
Numbers & Facts
| Location | Plano, TX |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
Skills
- Application Programming Interface (API)unmatched
- Automationunmatched
- Consultingunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Data Analysisunmatched
- ERP (Enterprise Resource Planning)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Knowledge Managementunmatched
- Leadershipunmatched
- Message Servicesunmatched
- Offshoringunmatched
- Operations Managementunmatched
- Order Picking/Packingunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Product Supportunmatched
- Root Cause Analysisunmatched
- SQL (Structured Query Language)unmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Technical Supportunmatched
- Warehouse Coordinationunmatched
- Warehousingunmatched
- Web Servicesunmatched
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