BMC Helix Remedyforce Administrator | Onsite to Hooksett, NH | 6+ Months

About Genius Business Solutions Inc. (GBSI)

Featured in CNBC, Digital Journal, Fox News, and CIO Review, GBSI is a globally recognized IT services leader with 20+ years serving Fortune 500 organizations. Our teams deliver solutions across automotive, manufacturing, retail, and pharmaceutical industries. Headquartered in Moline, IL, GBSI supports clients and consultants throughout the US, Canada, Europe, and India.

Join our innovative team to lead enterprise-grade SAP solutions and drive digital transformation initiatives across global enterprises.

Job Summary

We are seeking an experienced BMC Helix Remedyforce Administrator / ITSM Specialist to manage, configure, and enhance our Remedyforce platform. The role involves SLA configuration, workflow administration, AI-driven enhancements, and governance reporting to ensure efficient IT service management operations. The candidate will define and execute a clear roadmap for SLA automation and AI implementation within Remedyforce.

Key Responsibilities:

• Administer and configure the BMC Helix Remedyforce tool, including workflows and service management processes.
• Perform SLA configuration, assessment, and reporting to ensure compliance and governance.
• Implement and manage AI configurations and enhancements within Remedyforce to improve automation and decision-making.
• Collaborate with stakeholders to define a roadmap for AI and SLA automation in Remedyforce.
• Monitor system performance, troubleshoot issues, and provide ongoing support for Remedyforce users.
• Generate SLA and AI-related reports for management and governance purposes.
• Ensure Remedyforce configurations align with IT service management best practices.

Top Skills Required

• BMC Helix Remedyforce administration
• SLA configuration and governance
• AI configuration and enhancements in Remedyforce
• Workflow administration and ITSM process alignment

Equal Employment Opportunity

GeniusBSI is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.