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BMV Customer Service Representative

State of Indiana

Plainfield, IN

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JOB DETAILS
SALARY
LOCATION
Plainfield, IN
POSTED
30+ days ago
BMV Customer Service Representative















Date Posted: Sep 15, 2025















Requisition ID: 465571















Location:

Plainfield, IN, US, 46168

















Work for Indiana





Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.






About the Bureau of Motor Vehicles (BMV):


The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.





Our mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:




+ Invest in our employees


+ Engage our customers


+ Provide sustainable systems


+ Embrace product innovation







Role Overview:


Customer Service Representatives are the frontline contact for the Bureau of Motor Vehicles. You will provide timely and accurate customer service utilizing good communication skills, computer skills, and on-the-job training. You will assist Hoosiers with a broad scope of BMV needs.





This position will serve at the Plainfield BMV Branch Office. Your work schedule will be within these BMV branch hours:



+ Sunday: Closed


+ Monday: Closed


+ Tuesday: 9:00 am - 6:30 pm


+ Wednesday: 9:00 am - 5:00 pm


+ Thursday: 9:00 am - 5:00 pm


+ Friday: 9:00 am - 5:00 pm


+ Saturday: 9:00 am - 12:30 pm




Salary:


The salary for this position traditionally starts at $15.17 an hour.





Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.







A Day in the Life:



The essential functions of this role are:



+ Use your job knowledge to conduct customer transactions.


+ Answer customer questions and provide guidance.


+ Assist with the daily opening and closing of the branch.


+ Check transactions to ensure accuracy, timeliness, and proper accounting.


+ Work with leadership to resolve escalated customer concerns and system problems.


+ File applications as completed throughout the day.






The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.





What You'll Need for Success:



You must meet the following requirements to be considered for employment:



+ High school diploma or equivalent.


+ Customer service experience.


+ Top-notch communication skills.


+ A high level of critical thinking and the ability to troubleshoot.


+ Ability to process cash and card transactions.


+ Ability to travel up to 20 percent of the time to branch. locations, training, or branch-related community activities.


+ Able to perform essential functions with or without reasonable accommodation.






Supervisory Responsibilities/Direct Reports:



This role may be utilized in a supervisory capacity based on agency needs.








Benefits of Employment with the State of Indiana:


The State of Indiana offers a comprehensive benefits package for full-time employees that includes:



+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans


+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards


+ Health savings account, which includes bi-weekly state contribution


+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match


+ Two (2) fully-funded pension plan options


+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:


+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers


+ Up to 15 hours of paid community service leave


+ Combined 180 hours of paid vacation, personal, and sick leave time off


+ 12 paid holidays, 14 on election years




+ Education Reimbursement Program


+ Group life insurance


+ Referral Bonus program


+ Employee assistance program that allows for covered behavioral health visits


+ Qualified employer for the Public Service Loan Forgiveness Program


+ Free Parking for most positions


+ Free LinkedIn Learning access






Equal Employment Opportunity:


The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
















Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.





About the Company

S

State of Indiana

A State of Opportunities! Indiana State Government is a goal driven, performance oriented, customer focused workforce. If you are looking to advance your career in a dynamic and energized environment, then we welcome you to explore opportunities within state employment. In joining our workforce, you will gain a rewarding experience working on behalf of Hoosiers to build a better Indiana.

No other organization can offer the diversity of careers, the upward mobility or the ability to change disciplines like the State of Indiana. Plus you'll find that enhancing your job description is something that is actually encouraged throughout the organization.

Indiana State Government has more than 70 state agencies and approximately 31,000 Full-Time Employees located throughout the state. Within our agencies we are proud to offer a diverse workforce and a variety of job categories that include: Architecture & Engineering, Clerical & Office Support, Education, Training & Library Science, Executive, Health Care, Human & Social Services, Information Technology, Law Enforcement and Public Safety, Legal, Accounting & Finance, Human Resources, Environmental & Natural Resources, Animal Health, Maintenance Trades, Biologic & Scientific, Transportation, Food Service, Administrative & Managerial.

To search for your next career opportunity with Indiana State Government, please visit our website at www.in.gov/spd.

  • Apply to jobs 24-7.
  • Jobs openings are posted to the state job bank on a daily basis.
  • Create your own profile and submit an application to multiple jobs at once.
  • Edit/update your information as often as you like
  • Your profile will now be searchable by hiring managers.
  • Use job search agents to aid in your job search.


COMPANY SIZE
10,000 employees or more
INDUSTRY
Government and Military
WEBSITE
http://www.in.gov/spd

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