BMV Quality Assurance Specialist

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, youll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Bureau of Motor Vehicles delivers exceptional, customer focused services built on choice, innovation, and genuine care. We strive to be a trusted partner to every Hoosier by investing in our people, fostering growth, and developing future leaders who drive excellence and a strong culture of service.

Role Overview:

The Quality Assurance Specialist is part of the Bureau's motorcycle safety program, Ride Safe Indiana. You will conduct compliance checks over a variety of motorcycle rider classes throughout the state and will be responsible for compiling and reporting findings of the audits.

This role is located in the central BMV Offices at the Indiana Government Center in Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

• Monitor and evaluate motorcycle training at various training sites throughout the state.
• Assist in scheduling visits to provider locations to ensure providers are in compliance with contract policies and procedures as well as curriculum standards. Prepares reports with the site visit results.
• Establish and maintain professional relationships with motorcycle training and skills testing providers.
• Active participant in motorcycle outreach programs.
• Promote motorcycle safety training program, when applicable.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Must currently be a recognized motorcycle safety RiderCoach or Instructor.
• Ability to maintain effective working relationships with internal and external customers.
• Demonstrates ability to deal effectively with conflict resolution.
• Ability to communicate verbally and in writing.
• Demonstrates a high level of attention to detail.
• Reliable transportation.
• Available to work weekend and evening hours during motorcycle season (March through October).
• Ability to multitask.
• High school diploma or equivalent.
• Knowledge of Microsoft Office: Outlook, Word, Excel and PowerPoint.
• Ability to perform essential functions with or without reasonable accommodation.

Preferred skills:

• Subject matter expert in RSI approved curriculums.
• Possess or obtain Motorcycle Skills Test Examiner Certification within six months of employment.
• Knowledge of motorcycle safety procedures and Indiana motorcycle laws.
• Excellent reporting skills.
• Some knowledge and skills needed to perform basic repairs and maintenance on program equipment.

A degree is not a standard requirement for this role. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered. Some positions may include specific education requirements depending on the program scope.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 in election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.