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Customer Service Jobs in Madison, WI

BMW and MINI Customer Service Representative (Opener)

Zimbrick Automotive

Madison, WI

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JOB DETAILS
SKILLS
Automotive Industry, Business Development, Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Interpersonal Skills, Online Chat, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Short Messaging Service (SMS), Team Player
LOCATION
Madison, WI
POSTED
Today
Business Development Center Representative (BDC)

Join an Award-Winning Team

No automotive experience required!

At Zimbrick, we're looking for exceptional, motivated individuals who are passionate about delivering outstanding customer service and building a long-term career. If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to meet you.

The Business Development Center (BDC) plays a vital role in connecting our clients with our service teams. You'll work closely with customers and Service Advisors while gaining valuable insight into the automotive industry and opportunities for career growth.

What You'll Do

  • Assist customers through phone calls, email, chat, text messaging, and in-person interactions.
  • Schedule and confirm service appointments.
  • Contact customers regarding service reminders, recalls, maintenance recommendations, and appointment opportunities.
  • Answer customer questions and help connect them with the appropriate dealership resources.
  • Listen carefully to customer concerns and accurately document vehicle needs.
  • Coordinate with Service Advisors to ensure a seamless customer experience.
  • Manage multiple customer conversations and tasks while maintaining attention to detail.
  • Help create a positive, professional experience for every client.
What You'll Bring
  • An outgoing, customer-focused personality.
  • Strong communication and interpersonal skills.
  • Confidence communicating with customers by phone, email, text, and in person.
  • Excellent attention to detail and organizational abilities.
  • A proactive approach to problem-solving.
  • Comfort navigating multiple computer programs simultaneously.
  • A strong work ethic and team-oriented attitude.
  • A commitment to demonstrating Zimbrick's Core Values.
What We Offer
  • Award-winning dealership environment.
  • Paid training and professional development.
  • Stable hours.
  • Opportunities for career advancement.
  • Comprehensive benefits package, including:
    • Medical, dental, and vision insurance
    • 401(k) with company match
    • Profit sharing
    • Paid time off and holidays


Join a team that values your growth, rewards your effort, and invests in your success.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

Z

Zimbrick Automotive

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