Body Shop Assistant / Collision Center Concierge - Bear Collision

Collision Center Concierge / Body Shop AssistantCustomer Advocacy | Collision Support | Full-TimeNOW HIRING – Collision Concierge! Customer Care | Insurance Process Support | Career GrowthThe Hertrich Family of Dealerships is seeking an organized, compassionate Collision Center Concierge / Body Shop Assistant to provide personalized support to customers navigating a total-loss vehicle experience.This unique role serves as the customer's consistent point of contact-helping organize next steps, coordinate communication, and provide support from the total-loss determination through the replacement-vehicle process or other resolution.This is not a traditional sales or appointment-setting position. Your focus is customer advocacy, coordination, communication, and follow-through.Why Choose Hertrich?Competitive PayMedical, Dental, Vision & Life InsuranceShort & Long-Term Disability Plans401(k) with Employer MatchPaid Vacation, Holidays & Sick TimeEmployee Vehicle Purchase DiscountsCareer Growth OpportunitiesHertrich is a third-generation, family-owned automotive group with 24 dealerships, 15 collision centers, and 18 automotive brands. We proudly support 90+ local charities and organizations while building a culture based on integrity, accountability, teamwork, and exceptional customer care.What You'll DoProvide empathetic guidance following a total-loss determinationHelp customers understand general insurance-related next steps using approved guidanceCoordinate with collision staff, adjusters, lenders, and other appropriate contactsTrack documents, questions, rental deadlines, and next actionsUnderstand customer transportation needs and replacement timingIntroduce interested customers to the appropriate Hertrich dealership professionalEnsure handoffs are completed and commitments are followedMaintain accurate customer records, permissions, case status, and outcomesFollow up through vehicle delivery or another documented resolutionWhat We're Looking ForExceptional phone, written, and customer-service skillsEmpathy, professionalism, and sound judgmentHighly organized with persistent follow-throughComfortable coordinating multiple customers and locationsStrong computer/CRM skills and willingness to learnCollision, BDC, customer relations, or business development experience is a plusDirect experience in this exact role is not requiredIf you're someone customers trust when situations become complicated, apply today and grow your career with Hertrich!Equal Opportunity Employer Hertrich Family of Dealerships is committed to a diverse, inclusive, and drug-free workplace.

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