Excellent customer service awaits everyone at Mac Haik Dodge Chrysler Jeep Ram, so visit us today on I-45. Mac Haik Dodge Chrysler Jeep Ram is a proud recipient of the FCA Customer First Award for Excellence. Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.
Now Hiring
Body Shop Manager
The Body Shop Manager position manages the body shop activities of the dealership to ensure that the dealership meets its volume and profitability objectives on a daily, monthly, and annual basis. The Body Shop Manager is responsible for managing productivity, scheduling, quality measures, cost control, safety and turn standards of the department.
Skills / Qualities Preferred Include:
At least 5 years of experience in an automotive body shop environment.
2+ years of Auto Body Shop Management experience.
Strong organizational and problem-solving skills.
Experience managing shop productivity, quality control, and profitability.
Ability to lead technicians, estimators, and support staff in a fast-paced environment.
Essential Duties and Responsibilities
- Hire, train, motivate, counsel, and monitor the performance of all body shop employees and manages body shop staffing and training (including on the job training) to enhance the development and control of the body shop program.
- Manage all body work including welding, soldering, body alignment, painting and oxidizing operations; maintain the highest possible standards of workmanship; perform quality checks.
- Review and approve collision estimates for accuracy and competitiveness.
- Reviews all Body Shop repair orders making sure everything is complete and the total repair order reflects the original estimate and any supplement which may have been added.
- Ensure adequate materials and paint supplies are available for production.
- Develop and maintain good relations with customer, adjusters, and insurance companies.
- Demonstrate high level of product and technical knowledge as well as practical experience.
- Analyze and control expenditures to conform to budgetary requirements.
- Review market analyses and service reports to determine customer volume potential.
- Responsible for subordinate productivity, scheduling, quality measures, cost control, safety and turn standards.
- Ensure required technical publications/bulletins are properly maintained.
- Understand, keep informed of, and comply with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal and OSHA right-to-know.
- Ensure body shop employees are following established safety protocols; ensure shop equipment in proper working condition; immediate reporting of safety incidents.
- Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
- Ensure that customer complaints and misunderstandings are dealt with fairly and quickly.
- Adhere to and enforce dealership policies and procedures established by the corporate office as well as the general manager.
- Safeguard dealership assets and customer data.
- Maintain professional personal appearance.
- Complete required training assigned through the company training portal.
- Adhere to consistent and reliable work schedule.
- Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
- Effectively perform duties and responsibilities in a safe manner.
- Other duties as assigned.
Qualifications
- High School diploma or equivalent
- Automotive collision and estimating experience
- Supervisory experience
- Valid driver’s license and acceptable driving record
- Successful completion of pre-employment screening
- Authorization to work in the USA
Here’s what we offer:
- Medical, dental, and vision insurance plans
- 401(k) Retirement Plans with Company Match
- Opportunities for advancement
- Great culture
- 5 day work week
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.