BOH Shift Lead Morning

Job Title: Front of House Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Executive Director

Mission

To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.

Outcomes 

• Achieve and maintain Top 20% in all key CEMs by the end of 2027.
• Maintain Speed of Service (SOS) under 3:30 on average within the first year.
• Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
• Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
• Train all FOH team members on guest service standards within their first 30 days.
• Ensure 100% QIV and >95% Smart Shop compliance for FOH-specific areas.
• Deliver a minimum 30% CFA One sales mix by engaging guests with digital tools and upselling strategies.
• Conduct biannual evaluations for all FOH team members, with clear feedback and documented development plans.

Competencies

• Behavioral Fit
• Enthusiasm
• Communication and active listening
• Guest-first mindset
• Planning and efficiency
• Conflict resolution
• Follow-through
• Adaptability and poise under pressure
• Ability to train and develop others

• Cultural Fit
• Warm and welcoming
• Purpose-driven and guest-focused
• Grace-filled leader who holds high standards
• Generous with feedback and encouragement
• Consistent and composed
• Encourages unity and celebrates others

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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