BOH Shift Lead Morning

BOH Shift Lead Morning | North Canton, OH | Chick-fil-A

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• Chick-fil-A Careers
• North Canton, OH
• BOH Shift Lead Morning

BOH Shift Lead Morning

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Full-time

$16.00 - 18.00 per hour

Job Title: Front of House Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Executive Director

Mission

To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.

Outcomes

• Achieve and maintain Top 20% in all key CEMs by the end of 2027.
• Maintain Speed of Service (SOS) under 3:30 on average within the first year.
• Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
• Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
• Train all FOH team members on guest service standards within their first 30 days.
• Ensure 100% QIV and >95% Smart Shop compliance for FOH-specific areas.
• Deliver a minimum 30% CFA One sales mix by engaging guests with digital tools and upselling strategies.
• Conduct biannual evaluations for all FOH team members, with clear feedback and documented development plans.

Competencies

• Behavioral Fit
• Enthusiasm
• Communication and active listening
• Guest-first mindset
• Planning and efficiency
• Conflict resolution
• Follow-through
• Adaptability and poise under pressure
• Ability to train and develop others
• Cultural Fit
• Warm and welcoming
• Purpose-driven and guest-focused
• Grace-filled leader who holds high standards
• Generous with feedback and encouragement
• Consistent and composed
• Encourages unity and celebrates others

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k) matching
• Employee discount

Chick-fil-A - North Canton, OH

1535 N Main St, North Canton, OH, 44720

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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