ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following:
• Other duties may be assigned. • Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
EXHIBITING SUPERIOR CUSTOMER SERVICE
Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
FOSTERING TEAMWORK AND COLLABORATION
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
STAYING INFORMED AND UP-TO-DATE
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.
DEVELOPING PERSONAL SKILLS AND CAPABILITIES
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
UPHOLDING ORGANIZATION VALUES
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
ASSISTING CUSTOMERS
Assists customers over the phone with any problems related to their debit card disputes.
PROCESSING AND BALANCING TRANSACTIONS
Processes non post items in the following applications: • DDA • SAV • COD • SDB • STP PMTS Balances various general ledger accounts. Verifies signatures on large items of $10,000 and over. Verifies signatures for DDA statement cycle 29
APPROVING BILL PAYMENTS AND ONLINE BANKING
Approves bill payment customers. Online banking monitoring E statement maintenance
PROCESSING SPECIALIZED REPORTS
Processes PIM invalid account number report Processes PIM pre note report
BACKING UP PERSONNEL
Back up personnel in processing levies/subpoenas
VERIFICATION AND RESOLUTION
Verification-customer deposits (VOD) Processes overdrafts and return items. Orders debit cards. Hot cards debit cards as instructed.
HANDLING DEBIT CARD MAINTENANCE
Handles debit card maintenance.
PROCESSING RECLAMATIONS
Processes Reclamations.
UNCLAIMED PROPERTY MAINTENANCE AND REPORTING
Unclaimed property maintenance and reporting
VERIFICATION AND RESOLUTION
Verifies TIN matching Handles/resolves Wire Transfer, ACH and ATM disputes in compliance of Regulation E and bank policies and procedures.
DISTRIBUTION OF COURIER BAGS
Distribution of CLD and branches courier bags
BALANCING REPORTS
Balances CRS report. Processes CRS non-posts.
REVIEWING SUSPECT REPORTS
Reviews Kiting Suspect Report, researches information, and reports findings to appropriate staff.
MONITORING EXCESS TRANSACTIONS
Monitors excess transactions in compliance of Regulation D. Reports findings.
SUPPORTING ONLINE BANKING
Supports on-line banking (internet banking) by providing guidance and technical advice.
ASSISTING TELLERS AND CUSTOMER SERVICE REPRESENTATIVES
Assists tellers and customer service representatives as the need arises by providing them information on customers' accounts.
BALANCING AND MAILING CD INTEREST CHECKS
Balances and mails out CD interest checks.
PROCESSING CHARGED OFF ACCOUNTS
Processes charge backs and reruns from other banks, mails notices, and balances correspondent bank for these entries.
HANDLING CHARGED OFF ACCOUNTS
Handles all phases of charged off accounts each month. Processes recoveries to charge off accounts as they are paid.
PROCESSING WIRE TRANSFERS
Processes incoming and releases outgoing wire transfers in a timely, accurate manner. Balances wires to general ledger accounts.
PROCESSING ACH RETURNS
Processes incoming and outgoing ACH returns.
REPORTING TO WORK AND MAINTAINING CONFIDENTIALITY
Reports to work regularly and promptly. Maintains confidentiality at all times.
ENHANCING PROFESSIONAL GROWTH AND DEVELOPMENT
Enhances professional growth and development through current literature and in-service meetings, etc.
MAINTAINING DEPARTMENT AND BANK POLICIES
Maintains established department and Bank policies, procedures and objectives and quality assurance.