Bookmobile Outreach Services Coordinator

Bookmobile Outreach Services Coordinator

Salary

$54,496.00 - $87,172.80 Annually

Location

Hedberg Public Library, 316 South Main Street, Janesville, WI

Job Type

Full Time

Job Number

2026.39.727

Department

Hedberg Public Library

Division

Hedberg Public Library

Opening Date

08/03/2026

Closing Date

8/16/2026 11:59 PM Central

FLSA

Exempt

Benefits Earning Potential

$120,389.67

• Description
• Benefits

Objective & Relationships

CITY OF JANESVILLE DIVERSITY STATEMENT:

The residents of Janesville choose this community, not just as a place to live, but as a place to realize life's opportunities. We strive to sustain a community culture where differences are recognized, understood, and appreciated. As such, the City of Janesville recognizes the importance of developing an environment where diversity is not merely accepted but embraced and celebrated. As public servants, we believe everyone has the right to be treated with dignity and respect. To this end, we will diligently recruit and retain the most talented employees in an environment that fosters maximizing one's potential. Therefore, we encourage individuals from all backgrounds, perspectives, and experiences to consider employment with the City of Janesville and serve the residents of "Wisconsin's Park Place".

OBJECTIVE:

Under generaldirection of the Library Director, the Bookmobile and Outreach Services Coordinator leads Hedberg Public Librarys mobile library service and related outreach efforts, bringing library materials, programs, technology, information, and connection directly to people throughout Janesville and the broader service community. This position is responsible for planning and operating bookmobile service, managing the bookmobile collection, developing community partnerships, coordinating outreach stops and events, evaluating service impact, supervising assigned staff, volunteers, and interns, and ensuring that mobile library services are welcoming, reliable, safe, and responsive to community needs.

The Bookmobile and Outreach Services Coordinator oversees public service, community engagement, collections, programs, routes, staff and volunteers, and data-informed service planning. The position represents the library at community locations and works across departments to provide inclusive, well-coordinated services that advance Hedberg Public Library's mission.

RELATIONSHIPS:

Reports to: Library Director

Has regular work contact with City employees, community groups, business community, non-profit agencies, other governmental agencies and the general public.

Supervises: Bookmobile & Outreach Services Assistant.

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by the incumbent. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bookmobile Operations

• Drives and operates the bookmobile safely at scheduled stops, events, schools, neighborhoods, senior communities, and partner locations.
• Coordinates routes, setup, technology readiness, safety checks, vehicle condition, supplies, and daily follow-up.
• Recommends schedule and service changes based on community need, usage data, staffing, and partner feedback.

2. Public Service

• Provides welcoming service to patrons of all ages and backgrounds.
• Assists with library cards, accounts, circulation, holds, readers' advisory, basic reference, technology help, digital resources, and community information.
• Connects patrons to library services, staff Services Coordinators, and community resources.

3. Collection Management

• Maintains a current, attractive, inclusive, and responsive bookmobile collection.
• Works with Collection Services to select, rotate, display, weed, and evaluate materials.
• Uses data, patron requests, and staff observations to improve the collection.

4. Outreach and Community Engagement

• Plans and supports outreach stops, bookmobile events, and community engagement activities.
• Builds partnerships with schools, childcare providers, senior communities, social service agencies, neighborhood groups, and community organizations.
• Represents HPL at community events and promotes services that reduce barriers to access.

5. Communication and Promotion

• Coordinates bookmobile schedules, service updates, marketing requests, flyers, handouts, and public-facing information.
• Communicates schedule changes, weather impacts, vehicle issues, and service interruptions to staff, partners, and patrons.

6. Data and Reporting

• Tracks service statistics, patron feedback, partner contacts, circulation, library card activity, program attendance, and other assigned measures.
• Uses data to recommend changes to stops, schedules, collections, programs, and service practices.
• Prepares reports and service summaries as requested.

7. Supervision and Training

• Supervises, trains, schedules, and supports assigned staff, volunteers, and interns.
• Develops procedures, checklists, schedules, and workflow documentation.
• Provides coaching and communicates expectations clearly.

8. Safety and Risk Management

• Follows all vehicle, safety, emergency, confidentiality, and incident-reporting procedures.
• Maintains a valid Wisconsin driver's license and acceptable driving record.
• Monitors weather, road, parking, site, and crowd conditions to ensure safe service.

9. Library-Wide Contribution

• Participates in professional development and library-wide planning.
• Supports HPL's mission, policies, service standards, and strategic priorities.

10. General Responsibilities

• Follows all safety regulations, policies, and procedures; reports all unsafe conditions and acts to supervisor; reports all accidents to the supervisor immediately whenever possible; follows recognized safe work practices.
• Performs other special projects and other job duties as assigned or required during regular and non-business hours.
• All employees may be assigned by the City Manager or their designee to perform duties and assume responsibilities that are outside the scope of their work duties when the City Manager has declared a City disaster or the City Emergency Operations Center has been initiated.

Minimum Position Requirements/Qualifications

The requirements listed below are necessary to perform the essential duties of the position.

• Associate degree and at least three years of relevant experience in public libraries, outreach, community engagement, programming, education, social service, customer service, public service operations, or a closely related field.
• A minimum of 1 year of supervisory experience is required.
• A valid, state-issued driver's license at time of hire is required. Access to personal or public transportation for job-related duties.

A combination of equivalent experience and/or education as determined by the Human Resources Office may be considered in lieu of minimum requirements.

COMPETENCIES

For successful performance in this position, the incumbent must demonstrate the following knowledge, skills, abilities, and behaviors.

Knowledge:

• Working knowledge of public library services, collections, programs, and community engagement practices, or the ability to learn them quickly.
• General knowledge of operating or managing a bookmobile, mobile library service, outreach program, branch library service, or community-based public service program.

Skills:

• Organizational and time management skills to prioritize duties and accomplish a high volume of work product while adapting to constant changes in priority.
• Exceptional communication skills, both verbally and in writing, paired with a strong customer service background, and effective interpersonal skills.
• Collaboration skills to effectively work with others to achieve common goals through communication teamwork, and problem-solving.
• Project management skills to guide, manage, and direct projects in alignment with the library's strategic plan.
• Critical thinking skills to effectively analyze situations and solve complex or technical problems in a timely manner.
• Accurate record-keeping and data-reporting skills to prepare and present standard reports.
• Basic level of technical proficiency skills, including computer applications and software such as Microsoft Office and Adobe Acrobat.

Abilities:

• Ability to compose routine correspondence and routine reports in a clear, concise, logical, and effective manner, utilizing proper grammar, spelling, punctuation, sentence structure, and tone.
• Ability to provide readers advisory, basic reference, technology assistance, and circulation service, or the ability to learn these functions.
• Ability to work effectively with children, teens, adults, older adults, families, educators, caregivers, community partners, and people from diverse backgrounds.
• Ability to perform basic mathematical calculations, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute percentages.
• Ability to effectively make presentations to small and large groups of individuals, manage public speaking obligations, and successfully communicate with the general public.
• Ability to comply with all safety policies, practices, and procedures, and report all unsafe activities or conditions to supervisor.
• Ability to maintain a valid, state-issued driver's license.

Behaviors:

• Has regular work contact with City employees, community groups, business community, non-profit agencies, other governmental agencies and the general public.
• Exhibit exceptional professionalism, tact, and decorum in all areas of work duties.
• Strong ethics base built upon integrity, honesty, initiative, and respect; maintain strict confidentiality.
• Interact positively with a diverse group of individuals and work effectively both as part of a team and independently.
• Embrace and actively promote an inclusive and equitable work environment.
• Conduct all business and working relationships in an accurate, fair, equitable and highly ethical manner.
• Work with the public in a fair and consistent manner, maintaining objectivity and excluding personal bias while performing job duties
• Reliable, timely, and proactive in the completion of duties, meeting deadlines and responding to inquiries.
• Work with others in a positive and supportive manner to solve problems, generate ideas, and accomplish division and Library goals.

Supplemental Information

EQUIPMENT, INSTRUMENTS, AND MACHINES:

Machinery and equipment, including personal computer, printer, telephones, fax machine, copier, scanner, and other standardized or specialized office equipment.

WORKING CONDITIONS AND PHYSICAL FACTORS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in an office environment. An individual in this position is occasionally involved in sedentary work, which requires sitting for the majority of the time. This position frequently walks, stands, stoops, kneels, crouches, crawls, and exerts up to 40 pounds of force by lifting, carrying, pushing or pulling objects. The employee is frequently required to see/observe, talk/speak, and listen/hear; use their hands to finger, handle, feel, or operate objects and equipment; repetitive arm, wrist, hand, and eye movements are included. There is frequent twisting, reaching, wrist turning, and grasping. The employee may be required to climb or balance.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Hand-eye coordination is necessary to operate computers and various pieces of equipment. Employee is required to use cognitive ability to reason, analyze, and verbalize thoughts and ideas. Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes, and sounds associated with job-related objects, materials or tasks.

The employee may, on occasion, be exposed to outside weather conditions, including extreme heat and extreme cold. The employee may work near moving mechanical parts in precarious places; and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, toxic, or caustic chemicals, and vibration. The working conditions in the office environment are comfortable. The noise level in the office environment is generally quiet to moderately noisy.

A regular, Monday - Friday, 40-hour work schedule is required for this position. Attendance at night meetings and special events may be required.

For purposes of drug and alcohol testing, this position is classified as safety sensitive.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position, or is responsive to the needs of the City of Janesville.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Janesville, Wisconsin, is an Equal Employment Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Employer City of Janesville Wisconsin

Address 18 North Jackson Street

P O Box 5005

Janesville, Wisconsin, 53547-5005

Phone 608.755.3080

Website http://www.janesvillewi.gov