Bookstore Operations Assistant

Job Overview:

Pay Range: $24.19hr - $29.19hr

Requirement/Must Have:

• Strong communication and interpersonal skills.
• Ability to lift and move boxes up to 30-40 pounds.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to work flexible hours during semester start-up and peak periods.

Responsibilities:

• Support daily operations of the bookstore.
• Provide front-line customer service to students, faculty and staff, ensuring high levels of customer satisfaction.
• Receive, unpack, and stock textbooks, receive shipments in the system.
• Assist students with ordering textbooks, accessing digital bookshelf, redeeming access codes.
• Coordinate textbook distribution, returns and exchanges.
• Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester.
• Liaison with online book distributor and publishers as needed to troubleshoot orders and access codes.
• Address, resolve or escalate student, faculty, and staff concerns.
• Maintain bookstore order and organization.
• Perform basic administrative tasks.
• Work independently and collaboratively in a fast-paced higher education environment.

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities